2017 Season Pass Terms and Conditions

  1. These terms and conditions apply to all Ruapehu Alpine Lifts Limited (‘RAL’) pass holders, including persons who hold day passes, flexi passes, season passes, life passes, and sightseeing passes (each, a ‘Pass’). By purchasing a Pass and/or using RAL’s services, you are deemed to have accepted these terms and conditions, and you agree to be bound by them. Pass holders are permitted to use RAL’s services only in accordance with these terms and conditions.
  2. A card processing fee of 1.75% of the purchase price will apply to any purchases made from RAL by credit card or debit card.

  3. Passes are non-refundable, except where permitted under a Season Pass Warranty that has also been purchased. Terms and conditions for the Season Pass Warranty are set out below.

  4. Passes are not transferable and may only be used by the person to whom they are issued, as recorded by RAL on the Pass. The person to whom the Pass has been issued is responsible for the safekeeping of the Pass.

  5. If the Pass is used by someone other than the pass holder, as named on the pass, and that use is not authorised by RAL, RAL may revoke the Pass for the remainder of the operational season, or commence prosecution and/or legal action.

  6. Passes must be worn by the Pass holder at all times while skiing, boarding or sightseeing at Whakapapa and Turoa ski areas.

  7. Passes can only be used during the winter operational seasons of RAL ski areas. The winter operational seasons are determined by RAL at its absolute discretion and are subject to snow and weather conditions, and RAL having a licence to operate the ski areas at such times. The 2017 planned winter operational season for Whakapapa and Turoa Ski Areas is 1 July - 23 October 2017.
  8. Should operations continue beyond the planned winter operational season dates outlined in (7) above, this will be deemed as a separate independent event, and additional charges may apply.
  9. Should the operational season for 2016 extend beyond the planned winter operational season, the purchase of a 2017 Season Pass in October 2016 shall entitle the pass holder to access the event. 
  10. Any conduct or behaviour on a RAL ski area that is criminal, fraudulent, in breach of the Mt Ruapehu Code of Conduct, or otherwise presents a risk to the safety of any person on a RAL ski area, entitles RAL to revoke the Pass without any refund payable to the Pass holder.

  11. If a person to whom a pass has been issued provides any false information in connection with the purchase of any pass or product offered by RAL (including providing an incorrect age for any infant, child, youth, super or super super), RAL may at any time without notice revoke any or all Passes acquired by, or on behalf of, the person who provided that false information or the person to whom that false information relates.

  12. Age of a Pass holder, when assessing eligibility for an infant, child, youth, adult, super or super super Pass, is at the time of purchase.

  13. RAL reserves the right to ask a Pass holder or a person purchasing a Pass, whether for himself / herself, or on behalf of anyone else, for proof of age at any time.

  14. A $5 deposit is applicable to all new cards. Lost, stolen or damaged Passes must be reported to RAL immediately. Replacement of a lost, stolen or damaged Pass will incur the $5 new card deposit.

  15. Photo identification will be required when picking up your Pass, being issued a replacement Pass, or updating your photograph. In addition, RAL may use one or more gate control cameras at its RFID (Radio Frequency Identification) access control gates. These cameras capture images of persons when those persons access or use the lifts. RAL uses this system to confirm that lift Passes are used only by the correct persons.

  16. Holders of a Pass are subject to the same conditions applicable to all usage of the RAL ski areas, as determined by RAL from time to time at its sole discretion as available at https://www.mtruapehu.com/winter/2017-season-pass-terms/.

  17. A Pass issued (or reloaded) by RAL to the person(s) detailed within the purchase, is considered delivery of the goods and services contracted for by the person who pays for that Pass, irrespective of method of payment.Ownership of the Pass belongs to the person named on the Pass, not the purchaser, except that parents or legal guardians will own Passes they have purchased on behalf of a minor (any person 17 years old or younger).

  18. RAL is not responsible for the closure of any lift, the mountain and/or Whakapapa or Turoa Ski Areas, caused by any routine maintenance, adverse weather conditions, acts of God, or other circumstances unforeseen and/or beyond RAL’s reasonable control.

  19. To the maximum extent permitted by law, RAL is not liable for any loss, damage or injury including direct, indirect or consequential loss suffered by any person arising out of or in connection with the use of the Pass. Nothing in these terms and conditions limits or excludes any right or remedies that cannot be limited or excluded, including under the Consumer Guarantees Act 1993.

  20. RAL reserves the right to vary and amend any of the Terms and Conditions relating to the Passes or other products offered by RAL at its sole discretion, provided that if any variation or amendment made by RAL to the Terms and Conditions is materially adverse to the Pass holder’s interests, the Pass holder may cancel their Pass and, in the case of cancelled Season Passes, RAL will refund to that Season Pass holder a pro-rata amount, less the cost of a 2017 All Mountain Day pass for each day the Season Pass has been used (such refund not to exceed the purchase price of the Season Pass).

  1. Any person who buys a Season Pass from RAL for the 2017 ski season may also purchase a season pass warranty (‘Season Pass Warranty’). The Season Pass Warranty must be obtained at the same time as the Season Pass purchase.

  2. The Season Pass Warranty is subject to the terms and conditions below which are to be read in conjunction with all other RAL terms and conditions, and publicly posted notices and signs, except to the extent there is a conflict in which case the Terms and Conditions below prevail.

  3. Any Season Pass Warranty purchased only applies to the Season Pass purchased for the 2017 ski season.

  4. The Season Pass Warranty is personal to the person to whom the relevant Season Pass was issued and does not apply or extend to any other Season Pass holder. A Season Pass Warranty is NOT transferable and cannot be sold or exchanged.

  5. The Season Pass Warranty provides for a refund in the following circumstances only, provided these circumstances preclude the Season Pass holder from being able to use the Season Pass:

    • Personal injury to the Season Pass holder;

    • Severe illness of the Season Pass holder;

    • Pregnancy of the Season Pass holder; or

    • Transfer overseas or to the South Island of New Zealand for work purposes by a Season Pass holder’s employer.

  6. The full or partial refund will be considered and determined by RAL for the person who meets the above criteria only.

  7. All requests for refund under the terms of this Season Pass Warranty must be submitted to RAL in writing by the advertised end of the winter season date (time being of the essence, i.e. no claims will be accepted by RAL after that date).

  8. Any refund value where applicable, will be calculated on a pro-rata basis, less the cost of a 2017 All Mountain Day pass for each day the Season Pass had already been used. The maximum refund amount under the Season Pass Warranty shall not exceed the purchase amount of the Season Pass.Refunds will be made to the same party by the same method as used to purchase the pass, or by any other method as determined by RAL at its absolute discretion, and the Season Pass will be cancelled.

  9. Once purchased, the Season Pass Warranty is non-refundable and may not be cancelled by the Season Pass holder. Should a Season Pass be cancelled for any reason by RAL, the associated Season Pass Warranty shall also be cancelled.



Ride to the conditions.

Control your speed.

Don’t lose what you use, your equipment or rubbish.


Give way to riders below.

Share the slopes and give each other space.

Obey ski area signage – it’s for your safety.


At Mt Ruapehu we endorse the New Zealand Snow Safety Code

  1. A card processing fee of 1.75% of the purchase price will apply to any purchases made from Ruapehu Alpine Lifts (‘RAL’) by credit card or debit card.

  2. RAL will use reasonable endeavours to process electronic payment transactions in a timely and secure manner. However, RAL makes no warranties or representations regarding the time required to initiate or complete the processing of any transaction, and does not warrant or represent: (i) that your access to and use of RAL’s website (“Website”) including the payment facility will be continuous, uninterrupted, error free or secure; (ii) that any defects in the Website, including the payment facility, will be corrected, (iii) that this Website, its servers and any network connections are free of computer viruses, Trojans, or other harmful data, code, components or other material; (iv) that it will be able to prevent any illegal, harmful or inappropriate access, use, modification or alteration of the Website including the payment facility; (v) that it will give notice of any such access, use, modification or alteration; (vi) the correctness, accuracy, timeliness, completeness, reliability, quality or otherwise of the Website (or its content) including the payment facility. The use of the Website and any services available through the Website, including the payment facility, is at your own risk.

  3. Where goods or services are listed on this Website with an incorrect price or with incorrect information, RAL reserves the right to cancel your order (regardless of whether you have made payment for that order).Where you have already made payment for an order that is subsequently cancelled by us, RAL will refund the amount paid by you in relation to that order.

  4. To the maximum extent permitted by law, RAL will not be liable to you for any loss or liability of any kind caused by any delay or failure outside RAL’s reasonable control to provide information or perform operations (including electronic payment processing) requested or do so correctly, including as a result of or in connection with (i) any delay or failure in any transmission or communication facilities; (ii) any delay, failure or malfunction of the Website including the payment facility; (iii) any failure or delay caused by any third party including any internet service provider, carrier or communications service provider, financial institution, or payments service provider; (iv) delay, failure or malfunction of computer or network equipment, telephone line, browser, software, mobile phone or other handheld device, or any related equipment or facilities; (v) computer viruses or other harmful data, code, components or other material; or (vi) any event beyond the reasonable control of RAL.

  5. To the maximum extent permitted by law, RAL’s liability to you whether in contract, tort (including negligence) or otherwise for any loss, damage, or injury shall be limited to the amounts paid by you to RAL in relation to the goods or services giving rise to the claim. Nothing in these terms shall limit or exclude any of your rights that cannot, at law, be excluded, including the Consumer Guarantees Act 1993.

  6. You must not use or access the electronic payment facility on the Website except strictly in accordance with the requirements and procedures set out on the Website from time to time and in accordance with all applicable laws. You are responsible for entering the correct account details and card number and other details required by the electronic payment facility on this Website, and for maintaining the security of your computer software and hardware. Your submission of an order to purchase goods or services via the Website constitutes an offer subject to acceptance by RAL. You agree to pay for your orders by authorising RAL or our nominated third-party payment service to charge your bank account or credit card account for the total price of the goods or services ordered and the applicable delivery charges (if any).RAL may amend any such payment requirements or procedures at any time.

  7. RAL strongly recommends that you obtain travel insurance and RAL will not be responsible for any costs, loss of deposits or payments made, or other fees incurred due to cancellations resulting from unforeseen circumstances, medical conditions, changes to travel plans, or for any other events or circumstances not within our reasonable control.

  8. Where the words ‘include’, ‘includes’, or ‘including’ are used, such words shall be deemed to be followed by the words ‘without limitation’.

  9. You consent to receive communications from RAL electronically and agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.You agree to be bound by any agreement reached through electronic communications in terms of the Electronic Transactions Act 2002.

  10. Except as otherwise described, all materials on this Website are made available only to provide information about this Website, and the goods or services which may be ordered from this Website. Details contained on this Website relating to the goods and services and the sale of the goods and services through this Website have been prepared in accordance with New Zealand law and may not satisfy the laws of any other country. RAL makes no representations or warranties as to whether or not the goods or services available from this Website are appropriate or available for use in other countries. If you choose to access this Website from outside New Zealand you are responsible for compliance with applicable local law.

  11. If goods or services available on this Website do not satisfy the laws of your jurisdiction, you must not order any goods or services through this Website.

  12. These terms (and any contracts between you and us which arise through your use of this Website) shall be governed by the laws of New Zealand and the courts of New Zealand shall have non-exclusive jurisdiction to hear and determine any dispute arising in relation to these terms (and any contracts between you and us which arise through your use of this Website).You submit to the jurisdiction of the courts of New Zealand and agree that the courts of New Zealand are a convenient forum in which to resolve any dispute arising in relation to these terms (and any contracts between you and us which arise through your use of this Website).

  13. RAL reserves the right to change these terms from time to time by publishing the changed terms on this Website. When revised terms are published on this Website, all orders submitted by you after the revised terms are published shall be subject to the revised terms. Your continued use of this Website or our services following such notification means that you agree to be bound by the terms as amended.

Our Sponsors: