Q. What are the lift operation hours?
During the winter season, lift facilities operate from 9AM-4PM daily (weather dependent).
Q. Where can I store my stuff?
It is always recommended to leave what you may not use during the day at home, securely stored out of site in your vehicle, or in one of the locker/bag check facilities located at the base area of both Whakapapa and Turoa. There are no upper mountain locker facilities and any equipment or bags not stored in bag check or a locker are left at your own risk.
Q. Do you have any childcare facilities?
Check out the Turoa Yeti Kids Centre for children aged 2 to 5. Reservations are highly recommended.
Q. What is the weather going to do today/this week/next month?
Check out our weather forecast page for our team’s perspective on the day and week ahead.
Q. What is your refund policy?
The Mt. Ruapehu warranty offers a full refund less a $10 administration fee or a credit voucher good for the remainder of this winter and the next season for the full amount. This warranty gives you the chance to come up and see what the weather and conditions are for yourself without committing yourself to the entire day. You must claim this warranty within an hour of your winter pass purchase.
Q. What is the 2014 winter season closing date?
The projected closing date of the 2014 winter season for Whakapapa and Turoa Ski Areas is the 27th of October.
Q. Do you offer Family Passes?
We do offer family sightseeing rides which include 2 adults and their dependent children. These sightseeing passes are valid for scenic chairlift rides only. We do not currently offer family all day or half day lift passes.
Q. Do I have to pre-book group lessons?
No you do not need to pre-book group lessons. Simply show up early on the day you would like to visit and our friendly staff will do their best to sort you out and get you out on the hill.
Q. Do you have a half day refund on Discover or Explorer Packages?
Our Discover and Explorer Packages are heavily discounted. With these discounts, we are unable to offer half day refunds on these products.
Q. If I get rentals from Whakapapa can I return them at Turoa?
You can return your rental gear to either Whakapapa or Turoa, it does not matter which side you rented the gear from.
Q. I have vouchers from a travel agent. Where do I go to redeem my passes?
Simply visit one of our friendly staff members in Customer Services where they will transfer your vouchers into lift and/or rental tickets for you.
Q. Where can I get cash out from on the mountain?
There are no ATM facilities on the mountain. We do accept EFT-POS and most major credit cards at all our outlets.
Q. At what time do you start selling half day afternoon passes?
Afternoon half day passes are available anytime after 12:00pm.
Q. I want to do a half day in the morning, what do I need to do?
We sell full priced lift tickets in the morning. If you choose to do a half day you simply return any rental gear and then take your lift ticket back to a ticket booth or customer services before 12:30pm.
Q. Do you have student rates?
We do not offer student rates. This allows us to make passes more cost effective for everyone and not just students.
Q. What age is a youth?
We classify a youth as someone aged 5 to 18 years. Evidence of age may be required. Children aged 4 and under are considered an infant and can receive lift passes free of charge.