Q. At what time do you start selling half day afternoon passes?
Afternoon half day passes are available anytime after 12:00pm.
Q. Do I have to pre-book group lessons?
No you do not need to pre-book group lessons. Simply show up early on the day you would like to visit and our friendly staff will do their best to sort you out and get you out on the hill.
Q. Do you have a half day refund on Discover or Explorer Packages?
Our Discover and Explorer Packages are heavily discounted. With these discounts, we are unable to offer half day refunds on these products.
Q. Do you have any childcare facilities?
Check out the Turoa Yeti Kids Centre for children aged 2 to 5. Reservations are highly recommended.
Q. Do you have student rates?
We do not offer student rates. This allows us to make passes more cost effective for everyone and not just students.
Q. Do you offer Family Passes?
We do offer family sightseeing rides which include 2 adults and their dependent children. These sightseeing passes are valid for scenic chairlift rides only. We do not currently offer family all day or half day lift passes.
Q. I have vouchers from a travel agent. Where do I go to redeem my passes?
Simply visit one of our friendly staff members in Customer Services where they will transfer your vouchers into lift and/or rental tickets for you.
Q. I want to do a half day in the morning, what do I need to do?
We sell full priced lift tickets in the morning. If you choose to do a half day you simply return any rental gear and then take your lift ticket back to a ticket booth or customer services before 12:30pm.
Q. If I get rentals from Whakapapa can I return them at Turoa?
You can return your rental gear to either Whakapapa or Turoa, it does not matter which side you rented the gear from.
Q. What age is a youth?
We classify a youth as someone aged 5 to 18 years. Evidence of age may be required. Children aged 4 and under are considered an infant and can receive lift passes free of charge.