Mt Ruapehu

At Whakapapa

• If you are paying by invoice and you confirm your final numbers and requirements before 4pm the day before your visit, we can pre-print your tickets ready for pick up in the morning. For any final numbers confirmed after that time, we cannot guarantee pre-printing of your tickets.
• Contact Schools & Groups (07 892 4000 ext 7703) in the morning if you are running late or if you decide to cancel, so we can make necessary arrangements. Remember you need to make a booking for your group at least 2 weeks in advance.
• Our friendly road crew will give you directions to available and appropriate parking. We have a designated bus park on the left at the top of the road – spaces allocated on a first come, first served basis. Please ensure any buses and mini-vans are clearly marked with your school or group’s name.
• Do not enter rentals. Gather your group in one area on the plaza and keep them together. Now is a good time for a toilet stop – toilets are in Lorenz’s Bar & Café.
• Send 1, maximum 2 people to collect your tickets from the Schools & Groups Office (around the left hand side of the ticket windows). Remember, you should be doing this at latest by your allocated arrival time. Note: On high volume days it may take some time to get your tickets and your rentals.
• In the meantime, group people according to lesson/lift ticket type.
• Distribute correct tickets and rental cards to each person, then, if you are renting from us, return to the Schools & Groups Office for a host to take you to rentals.
• A Schools & Groups Host will talk your group through the rentals process and then take you to your designated rentals outlet. Remember: If your visit is for more than one day, please make arrangements to keep all your rental gear for the duration of your visit.
• All accompanying adults are expected to assist with general tasks during the process of getting your students through rentals and into their lessons – e.g. distributing lift tickets, collecting shoes in the shoe bags, gathering students outside rentals and taking students to lessons.
• Shoes will be kept in large bags in the rentals department. There are limited locker facilities ($2 each) and a $5 bag check in the top rentals building. There are currently no other designated areas for storing backpacks or other bags. We recommend leaving any unnecessary valuables at home or keeping them on your person.
• You might find it useful, especially for beginners, to write the unique number of their skis or snowboard on their lift pass. There are always lots of skis and snowboards in the racks and they can easily be mixed up.
• After leaving rentals, ensure students having lessons are organised into their groups, with a teacher or parent for each group, and that they are at the designated meeting place at least 10 minutes before the lesson start time. Note: It causes severe disruption to our Snow School operation if people do not turn up to lessons on time...or at all. Therefore, there are no refunds on shortened or missed lessons.
• Have a meeting place and time arranged for students or adults who may get separated from the group. Make sure everyone in your group knows the name and cell phone number of the teacher/coordinator so they can be contacted in case of an emergency.
• If any of your group becomes tired or cold, get them to a shelter, give them a warm drink and put more dry clothing on them.
• At the end of your visit, please return all rentals by 4.30pm. Returns after this time will be charged as an extra day.

Remember we are here for you. So if you have a any questions at any time, please feel free to contact us.

At Turoa

On the morning of your visit make sure you call Customer Services (06 385 8456 ext 7670) to confirm you are coming. Remember you need to make a booking for your group at least 2 weeks in advance.

Once you arrive at the top parking lot, one of our friendly road staff will let you know where to park your bus. Please make sure the kids stay in the bus your group co-ordinator goes to the Customer Services area to meet our Schools & Groups Coordinator to collect lift tickets and get information about what to do next.

• Back in the bus, get the kids in groups no larger than 10 and attach lift tickets to jackets or pants.
• Go to the rental department to get your equipment. Remember we only store shoes behind the counter but we do have lockers available in the rental area for the kids’ and teachers’ valuables.
• Once you have your equipment, if your group is participating in any lessons reconfirm with the Schools & Groups Co-ordinator the time and place of your lessons. Make sure the students are all together and ready to go at least 10 minutes prior to the lesson.
• Remember that once you are assigned a lesson time we are not going to be able to change it due to a very busy schedule.
• Have a meeting place and time arranged for students or adults who may get separated from the group. Make sure all the kids know the name and cell phone number of the teacher/coordinator so they can be contacted in case of an emergency.
• If any of your group becomes tired or cold, get them to a shelter, give them a warm drink and put more dry clothing on them

At this time you should be ready for a great day of skiing and riding, please remember we are here for you so at anytime if you have a any questions please feel free to come and see us.

We are looking forward to seeing you here at Turoa.