Schools & Groups Terms
Make sure you read and understand these terms before booking your school or group trip with us

2019 SCHOOLS - TERMS & CONDITIONS

1) Programme Dates
• School pricing will not apply on weekends or school holidays during the season.
• For safety reasons and due to high operational demand there will be a black out period during the July School holidays (05/07/2019 to 22/07/2019).

2) Booking Process
• Availability is limited and is on a first come first served basis. To avoid disappointment, we recommend booking well in advance, minimum 2 weeks prior with the Schools & Groups Coordinator.
• Please note that once we have confirmation of discipline (Ski or Snowboard) choices, this cannot be changed during the trip.
• Final numbers must be confirmed no later than 3 days prior to your arrival on the mountain.
i) Payment will be calculated based on these final confirmed numbers
ii) To ensure maximum efficiency, Snow Cards will be pre-printed based on confirmed information
• When you arrive, please proceed to the Schools & Groups Coordinator to collect your group’s lift passes.

3) Payment
• The total charge will be calculated on confirmed numbers supplied by the schools 48 hours prior to arrival.
• Payment must be made via credit account. If your school doesn’t have an account with us, you must apply no less than 2 weeks prior to travel.

4) Absenteeism
• Any absenteeism must be communicated to the Schools & Groups coordinator before receiving their lift pass.
• Absenteeism notices will only be accepted by the group leader.

5) Transportation
• Transportation to and from the ski areas is the responsibility of the individual schools.
• Safety restrictions may be placed on the road which requires 2WD vehicles (including buses) to fit chains to safely travel up and down the access roads. We strongly encourage confirming with your transportation provider that they can do this.
• If you miss your visit because you cannot access the ski field due to transportation issues, the school will be counted as a no show and charges will apply.
• Busses are able to utilise the drop of area on a short-term basis, however parking throughout the day will be at one of the designated car parks which are open to all customers.

6) Contingency Planning (Bad Weather days)
• Please check the snow reports on;
i) https://www.mtruapehu.com/whakapapa/report or
ii) https://www.mtruapehu.com/turoa/report for the most up to date mountain information. Snow reports are updated from 6:30am.
• Please note if the mountain is operational, lessons will go ahead as planned

7) Cancellations and Changes
• If the ski area you have booked to visit is closed we will try to reschedule your visit for another day.
i) If an alternative day is not available, you will not be charged for the day missed.
• If a school does not show up for their trip or cancels a booking within 48hrs prior to arrival, a 20% cancelation fee (based on the confirmed quote) will be charged.
• Requests to increase group size or purchase additional products, will be accommodated subject to availability
• Requests to decrease group size within 48hrs of arrival, will incur an administration charge of $10 per person.

8) Checking in Times
• For 9.00am Lessons please check in with Schools & Groups Coordinator no later than 8.00am to collect your lift passes and proceed through Rentals.
• For 11:00am Lessons please check in with Schools & Groups Coordinator no later than 10:00am to collect your lift passes and proceed through Rentals.

9) Ski & Ride Lessons
• Ski & Ride lessons are 1 hr 50mins in duration.
• Lesson Times –
i) There are three daily slots at Whakapapa and Turoa which schools can be allocated to;
ii) Lessons depart at 9:00am, 11:00am and 1:00pm
• Stated times are departure times. Please ensure teachers have students organised in their groups, with equipment and ready to go at least ten (10) mins prior to this time.
i) Delayed departures will not affect lesson finish times.
• Lesson times are on an ‘as available’ basis. If capacity has been reached, we may schedule lessons at other times where available.
• In the event of late arrival to your stated lesson time because of:
i) Transportation
ii) Inclement Weather or
iii) Other circumstances outside of our control
Where possible the Ski & Ride School will rearrange lesson times in conjunction with your group coordinator.
• Although it is our goal, we cannot guarantee the same instructor for each day of your visit.
• Group size target of 8 students of similar ability per instructor.
i) Group size may be in the range of 5 – 15 depending on the ability range of the wider group

• Teachers are here on a supervisory capacity and if they are the same ability as students or above they may join in with the school group lessons

10) Rental
• To ensure your group goes through Rentals as quickly as possible, we require the following from the information spreadsheet:
i) First and Last Names
ii) Age
iii) Height, weight & shoe size
iv) Discipline (ski or snowboard)
v) Ability level (Beginner, Intermediate, Advanced)
• If this information is not provided, then please allow additional time in rentals to set up your gear.
• Once you have collected your lift pass from the Schools & Groups Coordinators please proceed directly to Rentals.
i) Rentals is open from 7:30am on the day of your visit to ensure adequate time to go through the process before your lesson.
• For safety reasons, we recommend all students wear helmets (and wrist guards if they are snowboarding) which are included in the programme cost.
• RAL ski areas do not have waterproof gloves, goggles, sunglasses or warm hats available for rent. All individuals must bring their own, or these items can be purchased from our retail stores.
• As per the Terms & Conditions of the rental agreement, the renter is liable for the cost of replacement if equipment is lost or stolen, and the cost to repair the equipment if damaged.
• Please note that a charge of $5 will be imposed on each snow card that is not returned at the end of the day to the Schools and Groups Coordinator.

Please Note: This document replaces any past agreements with RAL and outlines terms of service for the 2019 winter season.

GROUPS - TERMS & CONDITIONS

  1. Definition of a group eligible for group rates
    • Ten or more people who book and confirm in advance through the Schools and Groups Coordinator and pay in a single transaction on the day. The group leader will receive a complimentary lift pass.

  2. Products available for group bookings and discounts are as below

All Mountain Lift Pass
Happy Valley Pass
Skywaka Sightseeing Pass
Night Skiing (Add-on only)
1hr Sledding Pass
2 Lesson Package
Rental Helmet
Rental Jacket
Rental Pants
1 Day Rentals (SBP or BnB)
Full Day Group Lesson

  1. Discount applicable dates
    • Group pricing is 15% midweek or 10% on weekends and holidays including school holidays during the season.

  2. Booking Process
    • Availability is limited and is on a first come first served basis. Booking must be confirmed and made with the S&G Coordinator ahead of time.
    • Please note that once we have confirmation of products, total participants and discipline (Ski or Snowboard) choices, this cannot be changed during the trip.
    • Final numbers must be confirmed no later than 2 weeks prior to your arrival on the mountain.
    i) Payment will be calculated based on these final confirmed numbers
    • When you arrive, please proceed to the Schools & Groups Coordinator to collect your group’s lift passes.

  3. Payment
    • The total charge will be calculated on confirmed numbers supplied by the group 2 weeks prior to arrival.
    • All new cards issued will incur a $5 snow card fee.
    • Payment must be made on the day and in one transaction via debit or credit card.

  4. Absenteeism
    • Any absenteeism must be communicated to the Schools & Groups coordinator before receiving their lift pass.
    • Absenteeism notices will only be accepted by the group leader.

  5. Transportation
    • Transportation to and from the ski areas is the responsibility of the individual groups.
    • Park n’ Ride shuttles will be available from National Park to Whakapapa at $20 per person. Tickets will need to be purchased at the bus stop in National Park before loading.
    • Safety restrictions may be placed on the road which requires 2WD vehicles (including buses) to fit chains to safely travel up and down the access roads. We strongly encourage confirming with your transportation provider that they can do this.
    • If you miss your visit because you cannot access the ski field due to transportation issues, the group will be counted as a no show and charges will apply.
    • Busses are able to utilise the drop of area on a short-term basis, however parking throughout the day will be at one of the designated car parks which are open to all customers.

  6. Contingency Planning (Bad Weather days)
    • Please check the snow reports on;
    i) https://www.mtruapehu.com/whakapapa/report or
    ii) https://www.mtruapehu.com/turoa/report
    for the most up to date mountain information. Snow reports are updated from 6:30am.
    • Please note if the mountain is operational, lessons will go ahead as planned

  1. Cancellations and Changes
    • If the ski area you have booked to visit is closed we will try to reschedule your visit for another day.
    i) If an alternative day is not available, you will not be charged for the day missed.
    • If a group does not show up for their trip or cancels a booking within 48hrs prior to arrival, a 20% cancelation fee (based on the confirmed quote) will be charged.
    • Requests to increase group size or purchase additional products, will be accommodated subject to availability
    • Requests to decrease group size within 48hrs of arrival, will incur an administration charge of $10 per person.

  2. Checking in Times
    • You are required to check in with the Schools & Groups Coordinator at least an hour before your lesson time to collect your lift passes and proceed through Rentals.

  3. Ski & Ride Lessons
    • Ski & Ride lessons are 1 hr 50mins for youth and 2hr30mins for adults in duration.
    • Lesson Times –
    i) Adult lessons depart at 10:30AM
    ii) Youth/Kid Lessons depart at 10.00am
    • Stated times are departure times. Please ensure group leaders have their group organised, with equipment and ready to go at least ten (10) mins prior to this time.
    i) Delayed departures will not affect lesson finish times.
    ii) If the lesson is shared with other groups, departure times will proceed regardless of late-comers.
    • Lesson times are on an ‘as available’ basis. If capacity has been reached, we may schedule lessons at other times where available.
    • In the event of late arrival to your stated lesson time because of:
    i) Transportation
    ii) Inclement Weather or
    iii) Other circumstances outside of our control
    Where possible the Ski & Ride School will rearrange lesson times in conjunction with your group coordinator.
    • Group size target of 8 students of similar ability per instructor.
    i) Group size may be in the range of 5 – 15 depending on the ability range of the wider group

  4. Rental
    • Once you have collected your lift pass from the Schools & Groups Coordinators please proceed directly to Rentals.
    i) Rentals is open from 7:30am on the day of your visit to ensure adequate time to go through the process before your lesson.
    • For safety reasons, we recommend all customers wear helmets (and wrist guards if they are snowboarding).
    • RAL ski areas do not have waterproof gloves, goggles, sunglasses or warm hats available for rent. All individuals must bring their own, or these items can be purchased from our retail stores.
    • As per the Terms & Conditions of the rental agreement, the renter is liable for the cost of replacement if equipment is lost or stolen, and the cost to repair the equipment if damaged.

Please Note: This document replaces any past agreements with RAL and outlines terms of service for the 2019 winter season.

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