Schools & Groups Terms
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RUAPEHU ALPINE LIFTS SCHOOLS TERMS & CONDITIONS

  1. School pricing does not apply during July School Holidays or during weekends.

  2. A minimum of 10 students per booking is required.

  3. Bookings are final at the time of confirmation and any cancellation will result in being charged in full based on your original booking.

  4. Where availability allows and where instructor schedules are unaffected, numbers, discipline, and ability can be altered up to 10 days prior to the trip commencing.

  5. If attempting to cancel or reschedule more than 2 visits over the entire season, we reserve the right to cancel all future visits.

  6. The invoice will be charged to your school’s credit account on the day of your visit.

  7. If a student is absent for medical reasons, please provide a medical certificate to avoid being charged.

  8. Transportation to and from the ski areas is the responsibility of the individual school and must comply with any road/vehicle restrictions that may be placed on the day.

  9. Complimentary packages will be made available to supervising adults who are in ratio of the students that are purchasing packages.

    • For every 6 student packages purchased 1 adult package will be complimentary.
    • Supervising adults are welcome to join in on lessons with the students if they ride or ski at a similar level – the focus of the lesson will be on the students.
    • Supervision of the students remains the responsibility of the school.
  10. If the Ski Area is operational your lesson will go ahead as planned.

  11. Your booking is for a specific Ski Area. If all facilities are closed at the ski area on the day of your visit we will do our best to accommodate you on another suitable date, or at the other ski area if possible. If this is not possible, you will not be charged.

  12. Arrive no later than 90 minutes prior to your first lesson.

  13. For safety reasons, all participating students must wear helmets.

  14. RAL ski areas do not have waterproof gloves, goggles, sunglasses, or warm hats available for rent. All individuals must bring their own, or these items can be purchased from our retail stores.

  15. As per the Terms & Conditions of the rental agreement, the renter is liable for the cost of replacement if equipment is lost or stolen, and the cost to repair the equipment if damaged.

  16. Ski & Ride lessons are 1hr 50mins in duration. Lesson times are on an ‘as available’ basis. If capacity for a certain time slot has been reached, we may schedule lessons at other times where available.

    • Please ensure students are ready to go at the meeting point at least fifteen minutes prior to your scheduled lesson time.
    • Delayed departures will not affect lesson finish times.
    • In the event of inclement weather affecting facility opening times, we will endeavor to still provide you with a 1hr 50 min lesson.
    • The maximum group size will be 15 students per instructor.
    • If any ski/snowboard group (once they have been split based on ability) has 4 students or less, the lesson may be shortened to one hour or you may be merged with another school.
  17. Please contact our Schools & Groups Team directly if you have students with adaptive (cognitive, sensory or physical) needs.

  18. No cancellation fee will be incurred in the event of Government mandated lockdown or travel restrictions preventing access to either Ski Area on the day of your booking.

  19. In the event of being unable to visit due to isolation requirements imposed by the Government, no fee will be incurred if supporting documentation is provided.

RUAPEHU ALPINE LIFTS GROUPS TERMS & CONDITIONS  

  1. The definition of a group is twenty or more people who book at least 10 days in advance. The group leader will receive a complimentary lift pass.

  2. Products eligible for group bookings and a 10% discount are:

    • Anytime All Mountain or Beginner Lift Pass.
    • Anytime Sightseeing Pass (Whakapapa only)
    • 1hr Sledding Pass
    • Single day rental products
    • Group lessons
  3. The total charge will be calculated on confirmed numbers supplied by the group 10 days prior to arrival.

  4. Payment must be made on the day of your visit and in one transaction via debit or credit card.

88. Cancellations and Changes

  • If the ski area you have booked to visit is closed, we will try to reschedule your visit. 
  • Bookings are final at the time of confirmation and any cancellation or change will result in being charged in full based on your original booking.
  • Requests to increase group size or purchase additional items will be accommodated subject to availability. 
  1. You are required to arrive at least 90 minutes before your lesson time.