Schools & Groups Terms
Make sure you read and understand these terms before booking your school or group trip with us

2020 RAL SCHOOLS - TERMS & CONDITIONS

  1. Programme Dates

For safety reasons and due to high operational demand, RAL School pricing will not apply on weekends or July school holidays during the season. 

July School holidays (03/07/2020 to 19/07/2020). 

  1. Booking Process

Availability is limited and is on a first come first served basis. To avoid disappointment, we recommend booking well in advance via the online booking system.  

A minimum of 10 students per booking is required. If you have a small school roll, please contact the Schools and Groups Coordinator. If you do not have 10 students in a booking, the Schools and Groups Coordinator reserves the right to void said booking.

Please note that once we have confirmation of discipline (Ski or Snowboard) choices, this cannot be changed during the trip. 

Final numbers must be confirmed no later than 48hrs prior to your arrival on the mountain.  

Payment will be calculated based on these final confirmed numbers 

To ensure maximum efficiency, Snow Cards will be pre-printed based on confirmed information 

When you arrive, please proceed to the Schools & Groups Coordinator to collect your group’s lift passes.  

  1. Payment

The total charge will be calculated on confirmed numbers supplied by the schools 48hrs prior to arrival. 

Payment must be made via credit account. If your school doesn’t have an account with us you must apply no less than 2 weeks prior to travel.  

  1. Absenteeism

Any absenteeism must be communicated to the Schools & Groups coordinator before receiving their lift pass. 

Absenteeism notices will only be accepted by the group leader.   

  1. Transportation

Transportation to and from the ski areas is the responsibility of the individual schools. 

Safety restrictions may be placed on the road which requires 2WD vehicles (including buses) to fit chains to safely travel up and down the access roads. We strongly encourage confirming with your transportation provider that they can do this. 

If you miss your visit because you cannot access the ski field due to transportation issues, the school will be counted as a no show and charges will apply. 

Busses are able to utilise the drop off area on a short-term basis, however parking throughout the day will be at one of the designated car parks which are open to all customers. 

Bookings for transportation provided by RAL need to be made 14 days in advance. If a school cancels a bus booking within 48 hours prior to booking date, a 20% cancellation fee will be incurred.

Park and Ride shuttles from Ohakune to Turoa ski area or National Park to Whakapapa ski area need to be confirmed 48 hours prior to booking date.

If the mountain is closed on the day, there will be no charge on cancellation of buses by RAL. If Happy Valley ski area remains open, the mountain is still considered operational.

The rates provided for bus hire is for the entire bus and will remain constant regardless of group size. Maximum capacity of buses are stated in the product description and should be strictly adhered to.

  1. Contingency Planning (Bad Weather days)

Please check the snow reports; 
for Whakapapa here or
for Turoa here
Snow reports are updated from 6:30am daily.  

Please note if the mountain is operational, lessons will go ahead as planned 

  1. Cancellations and Changes

If the ski area is closed you have booked to visit is closed we will try to reschedule your visit for another day. 

If an alternative day is not available, you will not be charged for the day missed.  

If a school does not show up for their trip or cancels a booking within 48hrs of arrival, a 20% cancelation fee (based on the confirmed quote) will be charged. 

Requests to increase group size or purchase additional products, will be accommodated subject to availability at no extra charge. 

Requests to decrease group size within 48hrs of arrival, will incur an administration charge of $10 per person.   

  1. Checking in Times

For 9.00am lessons please check in with Schools & Groups Coordinator no later than 8.00am to collect your lift passes and proceed through Rentals. 
For 11:00am lessons please check in with Schools & Groups Coordinator no earlier than 8:45am to collect your lift passes and proceed through Rentals. 

Check in and rentals will be prioritised based on lesson times and availability 

  1. F&B - Lunch

If you have any dietary requirements, please let us know at least 48hrs in advance. If the information is not conveyed, we may not be able to accommodate the dietary requirements.

If you are self-catering, please contact the Schools and Groups Coordinators to see if we can accommodate your request as the cafeteria seating is reserved for cafe patrols only. This is dependent on business demands on the day.

  1. Rental

To ensure your group goes through Rentals as quickly as possible, we require the following 48hr in advance from schools: 

  • First and Last Names 
  • Age
  • Height, weight & shoe size  
  • Discipline (Ski or Snowboard) 
  • Ability level (First Timer, Beginner, Intermediate, Advanced) 

If this information is not provided, then please allow additional time in rentals to set up your gear. 

Once you have collected your lift pass from the Schools & Groups Coordinators please proceed directly to Rentals. 

Rentals is open from 7:30am on the day of your visit to ensure adequate time to go through the process before your lesson. 

For safety reasons, we recommend all students wear helmets (and wrist guards if they are snowboarding) which are included in the programme cost. 

RAL ski areas do not have waterproof gloves, goggles, sunglasses or warm hats available for rent. All individuals must bring their own, or these items can be purchased from our retail stores.  

As per the Terms & Conditions of the rental agreement, the renter is liable for the cost of replacement if equipment is lost or stolen, and the cost to repair the equipment if damaged. 

  1. Ski & Ride Lessons   

Ski & Ride lessons are 1 hr 50mins in duration. 

Lesson Times –  

There are three daily slots at Whakapapa and Turoa which schools can be allocated to; 

Lessons depart at 9:00am, 11:00am and 1:00pm  

Stated times are departure times.  Please ensure teachers have students organised in their groups, with equipment and ready to go at least fifteen (15) mins prior to this time.  

Delayed departures will not affect lesson finish times. 

Lesson times are on an ‘as available’ basis. If capacity for a time slot has been reached, we may schedule lessons at other times where available.  

In the event of late arrival to your stated lesson time because of: 

Transportation 

Inclement Weather or  

Other circumstances outside of our control 

Where possible the Ski & Ride School will rearrange lesson times in conjunction with your group coordinator.  

Although it is our goal, we cannot guarantee the same instructor for each day of your visit. 

Group size target of 8 students of similar ability per instructor. 

Group size may be in the range of 5 – 15 depending on the ability range of the wider group 

When an individual school only has a small number of students in a discipline or level, we will look to mix ability levels or combine students with other schools during the same time slot.  

If any ski / snowboard group (once they have been split based on ability) has 4 students or less, the lesson may be shortened to run for 1 hour 

If schools do not provide students ' Ability level (First Timer, Beginner, Intermediate, Advanced) 48 hrs in prior to your arrival, we cannot guarantee that we will have enough instructors allocated for specific discipline and levels 

  1. Adaptive Lessons

We offer help for students with physical, sensory and cognitive impairments. We welcome all abilities and aim to ensure that everyone can come and enjoy the wonderful world of snow sports. If you have students in your group that need special assistance of any kind, please let us know at the time of booking. 

Bookings for Adaptive instructors are essential 

Adaptive bookings are assigned on a first come first served basis 

Teachers are here on a supervisory capacity and if they are the same ability as students or above they may join in with the school group lessons  

  Please Note: This document replaces any past agreements with RAL and outlines terms of service for the 2020 winter season. 


RAL Groups - Terms & Conditions 

  1. Definition of a group eligible for group rates

• Ten or more people who book and confirm in advance through the Schools and Groups Coordinator and pay in a single transaction on the day. The group leader will receive a complimentary lift pass.

  1. Products available for group bookings and discounts are as below:

All Mountain Lift Pass
Happy Valley Pass
Skywaka Sightseeing Pass
1hr Sledding Pass
Rental Helmet
Rental Jacket
Rental Pants
1 Day Rentals (SBP or BnB)
Full Day Group Lesson

  1. Discount applicable dates

• Group pricing is 15% midweek or 10% on weekends and holidays including school holidays during the season.

  1. Booking Process

• Availability is limited and is on a first come first served basis. Booking must be confirmed and made with the S&G Coordinator ahead of time.
• Please note that once we have confirmation of products, total participants and discipline (Ski or Snowboard) choices, this cannot be changed during the trip.
• Final numbers must be confirmed no later than 2 weeks prior to your arrival on the mountain.
• Payment will be calculated based on these final confirmed numbers
• When you arrive, please proceed to the Schools & Groups Coordinator to collect your group’s lift passes.

  1. Payment

• The total charge will be calculated on confirmed numbers supplied by the group 2 weeks prior to arrival.
• All new cards issued will incur a $5 snow card fee.
• Payment must be made on the day and in one transaction via debit or credit card.

  1. Absenteeism

• Any absenteeism must be communicated to the Schools & Groups coordinator before receiving their lift pass.
• Absenteeism notices will only be accepted by the group leader.

  1. Transportation

• Transportation to and from the ski areas is the responsibility of the individual groups.
• Park n’ Ride shuttles will be available from National Park to Whakapapa at $20 per person. Tickets will need to be purchased at the bus stop in National Park before loading.
• Safety restrictions may be placed on the road which requires 2WD vehicles (including buses) to fit chains to safely travel up and down the access roads. We strongly encourage confirming with your transportation provider that they can do this.
• If you miss your visit because you cannot access the ski field due to transportation issues, the group will be counted as a no show and charges will apply.
• Busses are able to utilise the drop of area on a short-term basis, however parking throughout the day will be at one of the designated car parks which are open to all customers.

  1. Contingency Planning (Bad Weather days)

• Please check the snow reports:
for Whakapapa here or
for Turoa here
for the most up to date mountain information, our reports are updated from 6:30am daily.
• Please note if the mountain is operational, lessons will go ahead as planned.

  1. Cancellations and Changes

• If the ski area you have booked to visit is closed we will try to reschedule your visit for another day. If an alternative day is not available, you will not be charged for the day missed.
• If a group does not show up for their trip or cancels a booking within 48hrs prior to arrival, a 20% cancelation fee (based on the confirmed quote) will be charged.
• Requests to increase group size or purchase additional products, will be accommodated subject to availability
• Requests to decrease group size within 48hrs of arrival, will incur an administration charge of $10 per person.

  1. Checking in Times

• You are required to check in with the Schools & Groups Coordinator at least an hour before your lesson time to collect your lift passes and proceed through Rentals.

  1. Ski & Ride Lessons

• Ski & Ride lessons are 1 hr 50mins for youth and 2hr30mins for adults in duration.
• Lesson Times:
Adult lessons depart at 11:00AM
Youth/Kid Lessons depart at 10.30am

• Stated times are departure times. Please ensure group leaders have their group organised, with equipment and ready to go at least ten (10) mins prior to this time.

• Delayed departures will not affect lesson finish times.
ii) If the lesson is shared with other groups, departure times will proceed regardless of late-comers.

• Lesson times are on an ‘as available’ basis. If capacity has been reached, we may schedule lessons at other times where available.
• In the event of late arrival to your stated lesson time because of:

i)Transportation
ii)Inclement Weather or
iii) Other circumstances outside of our control
Where possible the Ski & Ride School will rearrange lesson times in conjunction with your group coordinator.

• Group size target of 8 students of similar ability per instructor.
i) Group size may be in the range of 5 – 15 depending on the ability range of the wider group.

  1. Rental

• Once you have collected your lift pass from the Schools & Groups Coordinators please proceed directly to Rentals.
Rentals are open from 7:30am on the day of your visit to ensure adequate time to go through the process before your lesson.

• For safety reasons, we recommend all customers wear helmets (and wrist guards if they are snowboarding).
• RAL ski areas do not have waterproof gloves, goggles, sunglasses or warm hats available for rent. All individuals must bring their own, or these items can be purchased from our retail stores.
• As per the Terms & Conditions of the rental agreement, the renter is liable for the cost of replacement if equipment is lost or stolen, and the cost to repair the equipment if damaged.

Please Note: This document replaces any past agreements with RAL and outlines terms of service for the 2020 winter season.

RUAPEHU ALPINE LIFTS GENERAL TERMS & CONDITIONS

Summer

These Terms and Conditions replace any past agreements with RAL and outlines terms of service for the 2019/20 summer season.

  1. These terms and conditions apply to all Ruapehu Alpine Lifts Limited (‘RAL’) pass holders, including persons who hold Sky Waka gondola passes, The Pinnacle Restaurant tickets or combos. (each, a ‘pass’). By purchasing a pass, and/or using RAL’s services, you are deemed to have accepted these terms and conditions, and you agree to be bound by them. Pass holders are permitted to use RAL’s services only in accordance with these terms and conditions.

  2. A card processing fee of 1.75% of the purchase price will apply to any purchases made from RAL by credit card, or debit card when the card holder is not present.

  3. Passes are non-refundable and non-transferrable but are valid on any days throughout the 2019/20 planned summer operational season.

  4. Passes are not transferrable and may only be used by the person to whom they are issued, as recorded by RAL on the pass. The person to whom the pass has been issued is responsible for the safekeeping of the pass.

  5. If the pass is used by someone other than the pass holder, as named on the pass, and that use is not authorised by RAL, RAL may revoke the pass for the remainder of the operational season, or commence prosecution and/or legal action.

  6. A 2019/20 pass does not entitle the bearer to any free transport services offered by RAL. Shuttle charges will be advertised on www.mtruapehu.com prior to the 2019/20 season and be payable prior to usage.

  7. Passes must be worn by the pass holder at all times.

  8. Day and Flexi passes are only valid during the season in which they are purchased, and if unused, can not be transferred to a future season.

  9. Passes can only be used during the summer operational seasons of RAL ski areas. The summer operational seasons are determined by RAL at its absolute discretion and are subject to weather conditions, and RAL having a licence to operate at such times. The 2019/20 planned summer operational seasons for RAL summer is 29 Oct 2019 - 24 May 2020. Subject to weather conditions.

  10. If a person to whom a pass has been issued provides any false information in connection with the purchase of any pass or product offered by RAL (including providing an incorrect age for any infant, child, youth, super or super super), RAL may at any time without notice revoke any or all passes acquired by, or on behalf of, the person who provided that false information or the person to whom that false information relates.

  11. Age of a pass holder, when assessing eligibility for an infant, child, youth, adult, super or super super pass, is determined at the time of purchase.

  12. RAL reserves the right to ask a pass holder or a person purchasing a pass, whether for himself/herself, or on behalf of anyone else, for proof of age at any time. Proof of age must be provided for all infant, child, youth, adult, super or super super season pass products before the pass will be issued/activated.

  13. Photographs or videos taken by you must be for your own personal use and enjoyment and not for any commercial purpose. From time to time you might be monitored by the company and CCTV cameras may be in use. RAL reserves the right to photograph guests at any time for security purposes or for use in connection with the promotional activities and general commercial operations of the Company. You expressly agree to the use of your image and likeness for these purposes without compensation.

  14. A pass issued (or reloaded) by RAL to the person(s) detailed within the purchase, is considered delivery of the goods and services contracted for by the person who pays for that pass, irrespective of method of payment. Ownership of the pass belongs to the person named on the pass, not the purchaser, except that parents or legal guardians will own passes they have purchased on behalf of a minor (any person 17 years old or younger).

  15. RAL is not responsible for the closure of any lift, the mountain and/or Whakapapa or Turoa Ski Areas, caused by any routine maintenance, adverse weather conditions, acts of God, or other circumstances unforeseen and/or beyond RAL’s reasonable control.

  16. To the maximum extent permitted by law, RAL is not liable for any loss, damage or injury including direct, indirect or consequential loss suffered by any person arising out of or in connection with the use of the pass. Nothing in these terms and conditions limits or excludes any right or remedies that cannot be limited or excluded, including under the Consumer Guarantees Act 1993.

  17. RAL reserves the right to vary and amend any of the Terms and Conditions relating to the passes or other products offered by RAL at its sole discretion, provided that if any variation or amendment made by RAL to the Terms and Conditions is materially adverse to the Pass holder’s interests, the pass holder may cancel their pass.

    2019/20 Summer $20 Sky Waka Locals Special

Ruapehu and Taupō district residents are eligible to purchase one (1) $20 Sky Waka Adult Sightseeing Ticket and up to two (2) $20 Sky Waka Youth Sightseeing Tickets for dependent children, when they bring a full paying visitor with them.

  • ID and proof of address (e.g. power bill) must be presented at time of purchase.
  • Offer valid until 24 May 2020.
  • Deal is valid for Sky Waka sightseeing passes only and not valid in conjunction with combos or any other offer.

Winter

These Terms and Conditions replace any past agreements with RAL and outlines terms of service for the 2020 winter season.

THE MT RUAPEHU CODE OF CONDUCT

  1. STAY IN CONTROL AT ALL TIMES
  • Ride to the conditions.
  • Control your speed.
  • Don’t lose what you use, your equipment or rubbish.
  1. RESPECT GETS RESPECT
  • Give way to riders below.
  • Share the slopes and give each other space.
  • Obey ski area signage – it’s for your safety.

At Mt Ruapehu we endorse the New Zealand Snow Safety Code.

  1. These terms and conditions apply to all Ruapehu Alpine Lifts Limited (‘RAL’) pass holders, including persons who hold day passes, flexi passes, season passes, life passes, night ski passes, sightseeing passes and sledding passes. (each, a ‘pass’). By purchasing a pass, rental or ski & ride school product and/or using RAL’s services, you are deemed to have accepted these terms and conditions, and you agree to be bound by them. Pass holders are permitted to use RAL’s services only in accordance with these terms and conditions.
  2. A card processing fee of 1.75% of the purchase price will apply to any purchases made from RAL by credit card, or debit card when the card holder is not present.
  3. Passes are non-refundable, except where permitted under a Season Pass Warranty which has also been purchased. Terms and conditions for the Season Pass Warranty are set out below. Flexi passes, flexi rental tickets and multiday packages are non-refundable and non-transferrable but are valid on any days throughout the 2020 planned winter operational season.
  4. Passes are not transferrable and may only be used by the person to whom they are issued, as recorded by RAL on the pass. The person to whom the pass has been issued is responsible for the safekeeping of the pass.
  5. If the pass is used by someone other than the pass holder, as named on the pass, and that use is not authorised by RAL, RAL may revoke the pass for the remainder of the operational season, or commence prosecution and/or legal action.
  6. A 2020 pass does not entitle the bearer to any free transport services offered by RAL. Shuttle charges will be advertised on www.mtruapehu.com prior to the 2020 season and be payable prior to usage.
  7. Passes must be worn by the pass holder at all times while skiing, snowboarding, sightseeing or sledding at Whakapapa and Turoa ski areas.
  8. Passes can only be used during the winter operational seasons of RAL ski areas. The winter operational seasons are determined by RAL at its absolute discretion and are subject to snow and weather conditions, and RAL having a licence to operate the ski areas at such times. The 2020 planned winter operational seasons for RAL ski areas are as follows: Happy Valley 30 May – 4 October 2020, Whakapapa 13 June - 26 October 2020, Turoa 27 June - 18 October 2020. Subject to weather and snow conditions.
  9. Platinum Season Passes and associated parking passes are non-transferrable and may only be used by the person to whom they are issued. If the pass or parking pass is used by someone other than the platinum pass holder, RAL may revoke the pass for the remainder of the operational season, or commence prosecution and/or legal action. Platinum Season Passes are valid during the 2020 planned winter operational season only.
  10. Should operations continue beyond the planned winter operational season dates outlined in (10) above, this will be deemed as a separate independent event, and additional charges may apply.
  11. Should the operational season for 2020 extend beyond the planned winter operational season, the purchase of a 2021 Season Pass in October 2020 shall entitle the pass holder to access the event.
  12. Any conduct or behaviour on a RAL ski area that is criminal, fraudulent, in breach of the Mt Ruapehu Code of Conduct, or otherwise presents a risk to the safety of any person on a RAL ski area, entitles RAL to revoke the Pass without any refund payable to the Pass holder.
  13. If a person to whom a pass has been issued provides any false information in connection with the purchase of any pass or product offered by RAL (including providing an incorrect age for any infant, child, youth, super or super super), RAL may at any time without notice revoke any or all passes acquired by, or on behalf of, the person who provided that false information or the person to whom that false information relates.
  14. Age of a pass holder, when assessing eligibility for an infant, child, youth, adult, super or super super pass, is determined at the time of purchase.
  15. RAL reserves the right to ask a pass holder or a person purchasing a pass, whether for himself/herself, or on behalf of anyone else, for proof of age at any time. Proof of age must be provided for all infant, child, youth, adult, super or super super season pass products before the pass will be issued/activated.
  16. The ‘Student’ category is applicable to season passes only. No day or multiday rates are available for students on any passes or other products.
  17. Student Season passes are available from 1 Jan - 15 Mar 2020 only to campus based students "studying full time" in 2020 with an Australasian tertiary institution. We define "studying full time" as a minimum of 25 hours per week for the duration of the course (minimum of 32 weeks in a calendar year). Current photo ID in English with a valid expiry date issued from the Australasian tertiary institution and an original letter from that institution confirming full time study status for 2020 must be shown. ISIC cards are not accepted. Passes can be purchased online, in person, over the phone, via email or at one of our retail outlets on or off-mountain, with relevant proof of enrolment. While we can accept payment and application for a student season pass now, the pass will not be issued until we have been provided with adequate proof of full time 2020 student status.
  18. A $5 non-refundable card fee is applicable to all new pass cards (‘snow cards’). Lost, stolen or damaged snow cards must be reported to RAL immediately. Replacement of a lost, stolen or damaged snow card will incur the $5 new snow card fee.
  19. Photo identification will be required when picking up your snow card, being issued a replacement, or updating your photograph. In addition, RAL may use one or more gate control cameras at its RFID (Radio Frequency Identification) access control gates. These cameras capture images of persons when those persons access or use the lifts. RAL uses this system to confirm that snow cards are used only by the correct persons.
  20. Photographs or videos taken by you must be for your own personal use and enjoyment and not for any commercial purpose. From time to time you might be monitored by the company and CCTV cameras may be in use. RAL reserves the right to photograph guests at any time for security purposes or for use in connection with the promotional activities and general commercial operations of the Company. You expressly agree to the use of your image and likeness for these purposes without compensation.
  21. A pass issued (or reloaded) by RAL to the person(s) detailed within the purchase, is considered delivery of the goods and services contracted for by the person who pays for that pass, irrespective of method of payment. Ownership of the pass belongs to the person named on the pass, not the purchaser, except that parents or legal guardians will own passes they have purchased on behalf of a minor (any person 17 years old or younger).
  22. RAL is not responsible for the closure of any lift, the mountain and/or Whakapapa or Turoa Ski Areas, caused by any routine maintenance, adverse weather conditions, acts of God, or other circumstances unforeseen and/or beyond RAL’s reasonable control.
  23. To the maximum extent permitted by law, RAL is not liable for any loss, damage or injury including direct, indirect or consequential loss suffered by any person arising out of or in connection with the use of the pass. Nothing in these terms and conditions limits or excludes any right or remedies that cannot be limited or excluded, including under the Consumer Guarantees Act 1993.
  24. RAL reserves the right to vary and amend any of the Terms and Conditions relating to the passes or other products offered by RAL at its sole discretion, provided that if any variation or amendment made by RAL to the Terms and Conditions is materially adverse to the Pass holder’s interests, the pass holder may cancel their pass and, in the case of cancelled Season Passes, RAL will refund to that Season Pass holder a pro-rata amount, less the cost of a 2019 All Mountain day pass for each day the Season Pass has been used (such refund not to exceed the purchase price of the Season Pass).
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