2021 Season Pass Terms
Mt Ruapehu Season Pass Terms and Conditions

2021 RUAPEHU ALPINE LIFTS PASSHOLDER TERMS & CONDITIONS

GENERAL TERMS

  1. These terms and conditions apply to all Ruapehu Alpine Lifts Limited (‘RAL’) Pass holders, including persons who hold Day Passes, Flexi Passes, Season Passes, Life Passes, Night Ski Passes, and Sightseeing Passes (each, a ‘Pass’).

  2. By purchasing a Pass and/or using RAL’s services, you are deemed to have accepted these terms and conditions, and you agree to be bound by them. Pass holders are permitted to use RAL’s services only in accordance with these terms and conditions.

  3. A card processing fee of 1.75% of the purchase price will apply to any purchases made from RAL by credit card or debit card, or by contactless payment method.

  4. Passes are non-refundable, except where permitted under a Season Pass Warranty that has also been purchased. Terms and conditions for the Season Pass Warranty are set out below.

  5. Passes will not be refunded due to weather, full or partial ski area closure or other operating contingencies affecting any lift, run, area or facility.

PASS USE

  1. All other passes than Life Passes can only be used during the winter operational seasons of RAL ski areas. The winter operational seasons are determined by RAL at its absolute discretion and are subject to snow and weather conditions, and RAL having a licence to operate the ski areas at such times.

  2. 2021 planned winter operational seasons are 5th June - 4th October for Happy Valley, 3rd July - 25th October for Whakapapa and 3rd July - 25th October for Turoa.

    • Standard operational hours are 9am to 4pm.

    • Dates and times are subject to weather and snow conditions.

  3. 2020/2021 planned summer operations at Whakapapa are 12 December 2020 – 2nd May 2021.

    • Standard operational hours are 10am to 4pm.

    • Dates and times are subject to weather conditions.

  4. A single or multi day Anytime Day Pass, or Anytime Season Pass provides access to either Turoa or Whakapapa Ski area lifts between the standard operational hours on any day throughout the planned winter operational season.

  5. A Weekday Day Pass or Weekday Season Pass provides access to either Turoa or Whakapapa Ski Area lifts Monday to Friday between the standard operational hours throughout the planned operational season.

  6. Adult & Youth Season Passes, each receive four (4) Buddy Passes which entitle a ‘buddy’ to ski for 50% off a full-priced Anytime Day Pass. “Free Youth”, Super Super or Infant Season Passes do not receive Buddy passes.

    • Buddy Passes are valid for the same Pass type as purchased or lesser value. i.e a Youth Season Pass can redeem 4 x 50% off Youth full day Anytime Passes, an Adult Season Pass can redeem 4 x 50% off Adult or Youth full day Anytime Lift Passes.

    • Buddy Passes can be redeemed online or in person at our guest relations desks.

    • No refunds/exchanges are due if Passes are not used on the dates specified at time of purchase.

  7. Should operations continue beyond the planned winter operational season dates outlined in (7) above, this may be deemed as a separate independent event, and additional charges may apply.

  8. On and off-mountain benefits are only valid for the Season Pass holder and are not transferrable. On-mountain discounts apply from time of purchase (no earlier than 10 October 2020) until 30 November 2021.

  9. A $5 non-refundable card fee is applicable to all new cards. Lost, stolen or damaged Passes must be reported to RAL immediately. Replacement of a lost, stolen or damaged Pass will incur the $5 new card fee.

  10. All 2021 passholders must update their profile with a recent photograph and contact details prior to first use of the pass for the 2021 season.

    • Photo or proof of age identification will be required when picking up your Pass, being issued a replacement Pass, or updating your photograph.
  11. Season Passes can be collected from any Mt Ruapehu Click and Collect location or on mountain at Turoa or Whakapapa from Guest Relations.

PASS SECURITY & FRAUD

  1. Passes are not transferable and may only be used by the person to whom they are issued, as recorded by RAL on the Pass. The person to whom the Pass has been issued is responsible for the safekeeping of the Pass.

  2. Passes must always be carried by the Pass holder while skiing, boarding or sightseeing at Whakapapa and Turoa ski areas; any staff member may request to see your pass, and identification may be requested to prove identity.

  3. RAL may use one or more gate control cameras at its RFID (Radio Frequency Identification) access control gates. These cameras capture images of persons when those persons access or use the lifts. RAL uses this system to confirm that Lift Passes are used only by the correct persons.

  4. Any fraudulent use of your Pass, by you or a third party, will automatically result in a twelve month ban from Turoa & Whakapapa for the named passholder and the person fraudulently using the pass.

  5. Platinum Passes (and the associated parking benefit) are non-transferrable and may only be used by the person to whom they are issued, and for the period of time they are issued. If the Platinum Pass is used by someone other than the Platinum Pass holder, it will result in a twelve month ban from Turoa and Whakapapa for the passholder and the person fraudulently using the pass.

  6. In the case of a ban for fraudulent use of a pass, RAL may refer a complaint of theft to NZ Police &/or commence prosecution and/or legal action. Both parties may also be trespassed from RAL facilities for two years, and any trespass takes effect across all commercial ski areas in New Zealand (SAANZ affiliated members).

  7. Teaching lessons at Turoa and Whakapapa is only allowable through our Ski&Ride teams.

    • A passholder providing a professionally delivered lesson (paid or unpaid) will be referred to NZ Police for a complaint of theft for services, as well as immediate trespass from RAL facilities (and by extension all SAANZ NZ ski fields) for two years. Details will also be passed to any appropriate national instructor body for their action.

    • A passholder taking a professionally delivered lesson (paid or unpaid) will result in a twelve month ban from Turoa & Whakapapa ski areas.

    • Ski Patrol and Ski&Ride teams can identify and differentiate between a professional lesson and ‘helping a mate to learn’.

  8. If a person to whom a Pass has been issued provides any false information regarding the purchase of any Pass or product offered by RAL (including providing an incorrect age for any infant, youth, or super super), RAL may at any time without notice revoke any or all Passes acquired by, or on behalf of, the person who provided that false information or the person to whom that false information relates.

  9. Age of a Pass holder, when assessing eligibility for an Infant, Youth, Adult, or Super is as at time of purchase. Age of a Pass holder, when assessing eligibility for a Super Super Pass, is at time of first use.

  10. RAL reserves the right to ask a Pass holder or a person purchasing a Pass, whether for themselves, or on behalf of anyone else, for proof of age and identification at any time.

TRANSPORT, PARKING, AND ROADS

  1. A 2021 Season Pass does not entitle the bearer to any free transport services offered by RAL or other operator. Shuttle charges may be advertised on www.mtruapehu.com prior to the 2021 season and will be payable prior to usage.

  2. A bookable parking system is used to manage peak capacity at Turoa and Whakapapa. Subject to any other external factors (e.g. government direction around managing capacity through Covid-19) that may require changes, bookable parking shall be in place for all weekends of the 2021 season.

  3. Misuse of the bookable parking system, or failure to comply with any physical parking controls, check-points, or road restrictions shall be classed as a breach of the Mt Ruapehu Code of Conduct noted below. This includes, but is not limited to:

    • Any attempt to work around the bookable parking system

    • Continued booking of parking space and not showing-up

    • Failure to fit chains at a designated chain fitting bay

    • Failure to comply with road rules within a traffic control point. This is also illegal, and video footage will be forwarded to NZ Police.

CODE OF CONDUCT & BEHAVIOUR

  1. All Pass holders must abide by the Mt Ruapehu Code of Conduct. - Misconduct includes, but is not limited to:

    • reckless or dangerous skiing or snowboarding

    • excessive speed within a slow or learning zone

    • disregard for closed areas

    • unsociable or aggressive behaviour

    • any form of abusive behaviour to staff or other guests

    • skiing or snowboarding under the influence of alcohol or drugs

    • supply of incorrect information or breach of the conditions as per the Mt Ruapehu Terms and Conditions and Code of Conduct.

  2. Misconduct will result in cancellation or suspension of the pass with no refund.

    • Pass suspension may be for a period of up to two weeks

    • Pass cancellation may be for the remainder of the season or for a twelve-month period.

  3. Pass suspension or cancellation, and the length of the period, is at the discretion of RAL.

OTHER

  1. Photographs or videos taken by you must be for your own personal use and enjoyment and not for any commercial purpose. From time to time you might be monitored by the company and CCTV cameras may be in use. RAL reserves the right to photograph guests at any time for security purposes or for use in connection with the promotional activities and general commercial operations of the Company. You expressly agree to the use of your image and likeness for these purposes without compensation.

  2. A Pass issued (or reloaded) by RAL to the person(s) detailed within the purchase, is considered delivery of the goods and services contracted for by the person who pays for that Pass, irrespective of method of payment. Ownership of the Pass belongs to the person named on the Pass, not the purchaser, except that parents or legal guardians will own Passes they have purchased on behalf of a minor (any person 17 years old or younger).

  3. RAL is not responsible for the closure of any lift, the mountain and/or Whakapapa or Turoa Ski Areas, caused by any routine maintenance, adverse weather conditions, force majeure, or other circumstances unforeseen and/or beyond RAL’s reasonable control.

  4. To the maximum extent permitted by law, RAL is not liable for any loss, damage or injury including direct, indirect or consequential loss suffered by any person arising out of or in connection with the use of the Pass. Nothing in these terms and conditions limits or excludes any right or remedies that cannot be limited or excluded, including under the Consumer Guarantees Act 1993.

  5. RAL reserves the right to vary and amend any of the Terms and Conditions relating to the Passes or other products offered by RAL at its sole discretion

    • If any variation or amendment made by RAL to the Terms and Conditions is materially adverse to the Pass holder’s interests, the Pass holder may cancel their Pass. Note this does not apply to any circumstances outlined in clause 35.

    • In the above case of cancelled Season Passes, RAL will refund to that Season Pass holder a pro-rata amount, less the cost of a 2021 All Mountain Day Pass for each day the Season Pass has been used (such refund not to exceed the purchase price of the Season Pass).

  6. Definitions for Season, Lift, Multi-Day, Rental and Ski & Ride School products are below:

    • Adult is defined as aged 18+ years.

    • Super Super is defined as aged 70+ years and the free skiing offer is valid for previous holders of an RAL Ski Pass. A non-refundable $5 card fee will apply.

    • Super is defined as 65+ years with a valid NZ Super Gold Card.

    • Youth is defined as 5 -17 years.

    • Infants aged 4 or under are entitled to free skiing at Mt Ruapehu.

    • A $5 non-refundable card fee will apply.

    • RAL discourages infants being carried while skiing or riding due to safety concerns.

      • To mitigate the event that any accident causes harm beyond the infant’s control, we will refuse access to infants being carried by skiers/snowboarders.

      • In order to ride our lifts, infants must be ambulatory on their own skis or snowboards.
        This does not apply to sightseeing, where customers are not on skis or snowboards.

    • Tertiary Student means a campus-based student "studying full time" in 2021 with a New Zealand tertiary institution.

    • We define "studying full time" as a minimum of 25 hours per week for the duration of the course (minimum of 32 weeks in a calendar year).

    • Current photo ID in English with a valid expiry date issued from the New Zealand tertiary institution and an original letter from that institution confirming full time study status for 2021 must be shown. ISIC cards are not accepted.

    • Can be purchased online or in person at one of our retail outlets on or off-mountain with relevant proof of enrolment. Tertiary Student Passes will be available to purchase from 1 Jan – 29 Feb 2021.

    • We reserve the right to request proof of age or eligibility at any time.

    • Age is determined at date of purchase.

2021 SEASON PASS WARRANTY TERMS & CONDITIONS

  1. Any person who buys a Season Pass from RAL for the 2021 ski season may also purchase a Season Pass Warranty (‘Season Pass Warranty’). The Season Pass Warranty must be obtained at the same time as the Season Pass purchase.

  2. The Season Pass Warranty is subject to the terms and conditions below which are to be read in conjunction with all other RAL terms and conditions, and publicly posted notices and signs, except to the extent there is a conflict in which case the Terms and Conditions below prevail.

  3. Any Season Pass Warranty purchased only applies to the Season Pass purchased for the 2021 winter season.

  4. The Season Pass Warranty is personal to the person to whom the relevant Season Pass was issued and does not apply or extend to any other Season Pass holder. A Season Pass Warranty is NOT transferable and cannot be sold or exchanged.

    a. For an accompanying “Free Youth” Season Pass – if the warranty is claimed on the Adult Season Pass, the accompanying “Free Youth” Season Pass will need to be upgraded to full price at the time of purchase, or it will be absorbed into the warranty claim for the Adult Season Pass and also cancelled

  5. The Season Pass Warranty provides for a refund in the following circumstances only, provided these circumstances preclude the Season Pass holder from being able to use the Season Pass:

    a. Personal injury to the Season Pass holder;

    b. Severe illness of the Season Pass holder;

    c. Pregnancy of the Season Pass holder; or

    d. Transfer overseas or to the South Island of New Zealand for work purposes by the passholder’s employer.

  6. The full or partial refund, or transfer of pass to the following year, will be considered and determined by RAL for the person who meets one of the above criteria only. Supporting documentation must be provided e.g. doctor’s certificate, letter from employer.

  7. All requests for refund under the terms of this Season Pass Warranty must be submitted to RAL in writing by the advertised end of the winter season date (time being of the essence, i.e. no claims will be accepted by RAL after that date).

  8. Any refund value where applicable, will be calculated on a pro-rata basis, less the cost of a 2021 All Mountain Day Pass for each day the Season Pass had already been used. The maximum refund amount under the Season Pass Warranty shall not exceed the purchase amount of the Season Pass. Refunds will be made to the same party by the same method as used to purchase the Pass, or by any other method as determined by RAL at its absolute discretion, and the Season Pass will be cancelled.

  9. Once purchased, the Season Pass Warranty is non-refundable and may not be cancelled by the Season Pass holder. Should a Season Pass be cancelled for any reason by RAL, the associated Season Pass Warranty shall also be cancelled.

2021 “FREE YOUTH WITH ADULT PURCHASED SEASON PASS” TERMS & CONDITIONS

  1. All 2021 SEASON PASS GENERAL TERMS & CONDITIONS, as per above, apply.

  2. A 2021 “Free Youth Season Pass” is available only with an accompanying 2021 Adult Season Pass purchase.

  3. This offer is limited to one youth season pass per purchased adult Season Pass.

  4. The Youth pass shall match that of the adult (i.e. An Anytime adult pass must be purchased for an Anytime Youth Season Pass, a Weekday adult pass will provide a Weekday Youth season pass).

  5. The Adult Pass holder must be the parent or legal guardian of the Youth. Proof is required (birth certificate or parental/guardianship orders linking the youth and adult) prior to the pass being used.

  6. To be eligible for the offer and Youth Season Pass, the Youth must be aged 5-17 years at time of purchase.

  7. A $5 non-refundable card fee is required for every new card.

  8. This offer is not available in conjunction with any other lift Pass products for the 2021 winter season.

  9. As this Pass is provided at no charge, no warranty is needed. If the accompanying adult Season Pass has a warranty claim, this Pass must then be upgraded to full price at the time of purchase or it will be absorbed into the warranty claim and cancelled.

  10. This offer does not apply to any other RAL and/or Mt Ruapehu products, including rentals, lesson packages, programmes etc.

  11. RAL reserves the right to ask for proof of age (i.e. Birth Certificate/Passport) or family association for the offer outlined above in order to confirm a customer’s age or family eligibility. If any false information has been provided to RAL, then RAL may revoke any or all Passes acquired by, or on behalf of, the person who provided that false information or the person to whom that false information relates.

  12. ID that provides proof of age is required and must be provided with any application for this type of Pass.

  13. Buddy Passes are not available for the free Youth Pass.

Season Pass Benefits Terms and Conditions:

All offers are available on presentation of your valid 2021 Season Pass with proof of purchase (confirmation email is sufficient) or Life Pass from Mt Ruapehu, plus your personal identification. If you have lost or misplaced your proof of purchase, YOU are responsible for contacting RAL prior to your South Island visit to have this sent to you again. Products and/or prices may be subject to change without notice.

ON-MOUNTAIN BENEFITS

SEASON PASS HOLDERS:

  • 15% off food and beverage (alcohol excluded)
  • 15% off full price retail purchases at Vertical Retail
  • 15% off group lessons
  • 15% off daily rentals
  • 15% off in the workshop
  • 15% off sledding passes
  • Buddy Passes: 4x 50% off full-price Anytime Day Passes (Discount applies to Anytime full day lift pass prices for Season Pass type or below)
  • 50% off summer sightseeing (Sky Waka only, does not apply to combos)
  • Free Youth Season Pass with the purchase of an parent or guardian Adult Season Pass. (proof of guardianship required)
  • Early access to parking bookings for Season Pass holders

LIFE PASS HOLDERS:

  • 15% off food and beverage (alcohol excluded)
  • 15% off full price retail purchases at Vertical Retail
  • 15% off group lessons
  • 15% off daily rentals
  • 15% off in the workshop
  • 15% off sledding passes
  • Buddy Passes: 4x 50% off full-price Anytime Day Passes (Discount applies to full day lift pass prices for Life Pass age category or below)
  • FREE summer sightseeing
  • No bookings required for parking on mountain
  • 2 x $100 vouchers per Life Pass holder which can be used against the purchase of up to 2 x Youth Season Passes for dependant children. One voucher per Season Pass only.

PLATINUM SEASON PASS HOLDERS:

  • Premium Parking at Whakapapa and Turoa Ski Areas, Weekday or Anytime depending on the pass type purchased
  • 20% off food and beverage (alcohol excluded)
  • 20% off full price retail purchases at Vertical Retail
  • 20% off group lessons
  • 20% off daily rentals
  • 20% off in the workshop
  • 20% off sledding passes
  • FREE summer sightseeing

ONLINE PURCHASING TERMS & CONDITIONS

  1. A card processing fee of 1.75% of the purchase price will apply to any purchases made from Ruapehu Alpine Lifts (‘RAL’) by credit card or debit card.

  2. RAL will use reasonable endeavours to process electronic payment transactions in a timely and secure manner. However, RAL makes no warranties or representations regarding the time required to initiate or complete the processing of any transaction, and does not warrant or represent: (i) that your access to and use of RAL’s website (“Website”) including the payment facility will be continuous, uninterrupted, error free or secure; (ii) that any defects in the Website, including the payment facility, will be corrected, (iii) that this Website, its servers and any network connections are free of computer viruses, Trojans, or other harmful data, code, components or other material; (iv) that it will be able to prevent any illegal, harmful or inappropriate access, use, modification or alteration of the Website including the payment facility; (v) that it will give notice of any such access, use, modification or alteration; (vi) the correctness, accuracy, timeliness, completeness, reliability, quality or otherwise of the Website (or its content) including the payment facility. The use of the Website and any services available through the Website, including the payment facility, is at your own risk.

  3. Where goods or services are listed on this Website with an incorrect price or with incorrect information, RAL reserves the right to cancel your order (regardless of whether you have made payment for that order). Where you have already made payment for an order that is subsequently cancelled by us, RAL will refund the amount paid by you in relation to that order.

  4. To the maximum extent permitted by law, RAL will not be liable to you for any loss or liability of any kind caused by any delay or failure outside RAL’s reasonable control to provide information or perform operations (including electronic payment processing) requested or do so correctly, including as a result of or in connection with (i) any delay or failure in any transmission or communication facilities; (ii) any delay, failure or malfunction of the Website including the payment facility; (iii) any failure or delay caused by any third party including any internet service provider, carrier or communications service provider, financial institution, or payments service provider; (iv) delay, failure or malfunction of computer or network equipment, telephone line, browser, software, mobile phone or other handheld device, or any related equipment or facilities; (v) computer viruses or other harmful data, code, components or other material; or (vi) any event beyond the reasonable control of RAL.

  5. To the maximum extent permitted by law, RAL’s liability to you whether in contract, tort (including negligence) or otherwise for any loss, damage, or injury shall be limited to the amounts paid by you to RAL in relation to the goods or services giving rise to the claim. Nothing in these terms shall limit or exclude any of your rights that cannot, at law, be excluded, including the Consumer Guarantees Act 1993.

  6. You must not use or access the electronic payment facility on the Website except strictly in accordance with the requirements and procedures set out on the Website from time to time and in accordance with all applicable laws. You are responsible for entering the correct account details and card number and other details required by the electronic payment facility on this Website, and for maintaining the security of your computer software and hardware. Your submission of an order to purchase goods or services via the Website constitutes an offer subject to acceptance by RAL. You agree to pay for your orders by authorising RAL or our nominated third-party payment service to charge your bank account or credit card account for the total price of the goods or services ordered and the applicable delivery charges (if any). RAL may amend any such payment requirements or procedures at any time.

  7. RAL strongly recommends that you obtain travel insurance and RAL will not be responsible for any costs, loss of deposits or payments made, or other fees incurred due to cancellations resulting from unforeseen circumstances, medical conditions, changes to travel plans, or for any other events or circumstances not within our reasonable control.

  8. Where the words ‘include’, ‘includes’, or ‘including’ are used, such words shall be deemed to be followed by the words ‘without limitation’.

  9. You consent to receive communications from RAL electronically and agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. You agree to be bound by any agreement reached through electronic communications in terms of the Electronic Transactions Act 2002.

  10. Except as otherwise described, all materials on this Website are made available only to provide information about this Website, and the goods or services which may be ordered from this Website. Details contained on this Website relating to the goods and services and the sale of the goods and services through this Website have been prepared in accordance with New Zealand law and may not satisfy the laws of any other country. RAL makes no representations or warranties as to whether or not the goods or services available from this Website are appropriate or available for use in other countries. If you choose to access this Website from outside New Zealand you are responsible for compliance with applicable local law.

  11. If goods or services available on this Website do not satisfy the laws of your jurisdiction, you must not order any goods or services through this Website.

  12. These terms (and any contracts between you and us which arise through your use of this Website) shall be governed by the laws of New Zealand and the courts of New Zealand shall have non-exclusive jurisdiction to hear and determine any dispute arising in relation to these terms (and any contracts between you and us which arise through your use of this Website). You submit to the jurisdiction of the courts of New Zealand and agree that the courts of New Zealand are a convenient forum in which to resolve any dispute arising in relation to these terms (and any contracts between you and us which arise through your use of this Website).

  13. RAL reserves the right to change these terms from time to time by publishing the changed terms on this Website. When revised terms are published on this Website, all orders submitted by you after the revised terms are published shall be subject to the revised terms. Your continued use of this Website or our services following such notification means that you agree to be bound by the terms as amended.

Ruapehu Alpine Lifts - Website terms of use

1. Introduction

http://www.mtruapehu.com/ ('this website') is owned and operated by Ruapehu Alpine Lifts Ltd ('RAL', 'we', 'us', 'our'). These terms of use constitute an agreement between you, the website user, ('you', 'your') and us. You must not access or use this website unless you accept all of these terms of use. By accessing and using this website you agree that you have read, understood and accepted these terms of use, and you agree to be bound by them. These terms of use shall prevail over any terms contained in any order or offer made by you or any document used by you (which shall have no effect). These terms of use must be read together with other specific terms and conditions shown here on this website, where the context permits.

2. Your privacy

Where we collect personal information about you as a result of your accessing and using this website, our Privacy Policy will apply to that information. Accordingly, these terms of use must be read together with our Privacy Policy (https://www.mtruapehu.com/privacy/).

3. Changes

We reserve the right to add to, modify, suspend, or remove this website or any information, material, or feature incorporated in this website at any time and without notice. We reserve the right to change these terms of use from time to time by publishing the changed terms on this website. You should review these terms of use periodically to be aware of such changes. By continuing to access or use this website following such publication you accept the revised terms of use.

4. Your use of this website

You agree not to use this website for any purpose that is unlawful or to engage in any conduct that may impair or cause damage to the operation of this website whether by way of a virus, corrupted file or through any other means. Furthermore you agree not to alter, modify, reproduce, transmit or otherwise deal with the content, software, text, graphics, layout or design of this website otherwise than in accordance with section 8 (Limited permission to use materials) below.

5. Your User Account

We may enable you to create a user account to access certain 'login required' areas or functionality of this website ('User Account'), in which case you must create an account login for your User Account (including a username and password facility) to verify your identity when you use this website. You must ensure that the account details for your User Account are complete and accurate when submitted to us, that the information that you have given is true and correct, and you must keep your account details up-to-date. You agree to not impersonate any person or entity or falsely state or otherwise misrepresent your affiliation with a person or entity.

6. Your username and password

Your username and password are personal to you and you must at all times keep your username and password secure and confidential and not disclose them to any third party or otherwise make any 'login required' areas or functionality of this website available to any other person.

You agree that you are solely responsible for any use of this website by any person using your username and password and you agree to indemnify us against any and all claims arising out of your failure to keep your username or password secure and confidential.

You agree to notify us immediately by email HERE of any unauthorised use of your User Account or any other breach of security of which you become aware.

7. Intellectual property

The name and logo of RAL and all trade marks appearing on this website belong to us or our licensors or affiliates. You must not use or reproduce or allow anyone to use or reproduce those trade marks for any reason without our prior written permission in each case.

The materials displayed on this website are protected by copyright and other laws in New Zealand, and under similar laws and international conventions abroad. You acknowledge and agree that all copyright and other intellectual property rights that may subsist in materials available through this website including text, illustrations, artwork, photographs, video, music, sounds, layout, designs, computer programs, source code, belong to us or to our licensors (together, 'our intellectual property').

Except in accordance with section 8 (Limited permission to use materials) below or with our prior written permission, you may not in any form or by any means:

a. use, copy, modify, adapt, reproduce, store, embed, distribute, print, display, perform, publish, or transmit in any way our intellectual property; or
b. commercialise any information, products or services obtained from any part of this website.

You agree to indemnify RAL against any claim, demand, cost, loss or damage incurred by RAL arising out of any infringement, or alleged infringement, by you of any rights of a third party.

8. Limited permission to use materials

You are permitted to download and print extracts of material or content from this website in the following situations only:

a.    for your own personal, non-commercial, use; or
b.    where insubstantial portions of such material or content are quoted in another document provided that an acknowledgement of the source of such materials is provided in each case.

You must not remove, cover, overlay, obscure or change any copyright notices, legends, or terms of use that we post on this website.

9. Feedback and ideas

If you give us feedback about this website or our products or services, we may use that feedback for the purpose of improving our website, products, or services (and for any other purpose we deem necessary or desirable) without being obliged to pay you any compensation. If you provide us with ideas as part of your feedback they will be deemed to be non-confidential and we will not be required to provide any acknowledgement of their source.

10. Disclaimers

The information on this site is general information only. Such information is not intended as advice and must not be relied on as such. Certain content, information, or materials available through this website may contain further disclaimers that relate to that content, information, or material. You should consider the advice in light of the above matters.

You acknowledge that if you rely on this website or any materials available through this website, you do so solely at your own risk.

We endeavour to ensure the accuracy of information available through this website and that the content of this website is free from errors. However, information on this website may contain inaccuracies or typographical errors, and we do not give any warranty or other assurance as to the content of material appearing on this website, or its accuracy, operation, quality, functionality, completeness, timeliness or suitability for any particular purpose.

To the maximum extent permitted by law, we provide this website and related information and services on an ‘as is’ basis without any warranties, representations, or guarantees of any kind (whether, express, implied, statutory or otherwise) including, but not limited to, warranties of non-infringement, merchantability, or fitness for a particular purpose.

The views expressed in any third party material available through this website are not necessarily the views of RAL. We expressly disclaim all responsibility for any third party material and will not be liable for any damages or loss arising in any way out of or in connection with or incidental to any information, product, or service provided by any third party.

These terms of use shall not limit or restrict any right you may have under New Zealand law, including the Consumer Guarantees Act 1993, if it is applicable. However, notwithstanding the foregoing, if you are using this application or our services for business purposes, you agree that the guarantees provided under the Consumer Guarantees Act 1993 shall not apply to this application or those services.

11. Liability

To the maximum extent permitted by law, we disclaim all responsibility for any damages or losses (including, without limitation, direct, indirect, special or consequential damages, financial loss, damages for loss of business opportunity, loss of revenue, or profits or other economic losses, loss of, or corruption to, data) whether arising in contract, tort (including negligence) or otherwise from the use of, or inability to use, this website or any material appearing on this website, or from any action or decision taken as a result of using this website or any such material.

If the limitation of liability in the previous paragraph is held to be invalid in whole or in part, then our maximum aggregate liability to you for all damages, costs, and expense (other than for any damage, cost and expense that cannot be limited at law) will not exceed the amount of one New Zealand dollar (NZD$1.00).

The above exclusion and limitation of liability also apply for the benefit of all directors, officers, shareholders, employees, contractors, and agents of RAL.

12. Availability

Due to the nature of the Internet and electronic communications, we and our service providers do not warrant that this website or any associated services will be error free, without interruption or delay, or free from defects in design. Your use of this website and any associated services may be subject to interruption, unavailability, restriction, or delay. We will not be liable to you should this website or the services supplied through this website become, interrupted, unavailable, restricted, or delayed for any reason.

If you create a hyperlink or hotlink to this website or embed this website in another website, you do so at your own risk. You will be responsible for all losses (whether direct or indirect) that we may suffer as a result of that hyperlink, hotlink, or embedding and you will indemnify us against all claims arising from, or in connection with, that hyperlink, hotlink, or embedding.

This website may provide links to Internet sites maintained by third parties. Such linked sites are not under our control and we are not responsible for their content (including the accuracy or legality of any linked site or any material contained in a linked site). We provide these links to you only as a convenience, and the inclusion of any link does not imply any endorsement by us of the linked site.

14. Security and malicious code

All information transmitted to you is transmitted at your risk, and you assume all responsibility and risks arising in relation to your use of this website and the Internet. We do not accept responsibility for any interference or damage to your own computer system which may arise in connection with your accessing of this website or any hyperlink.

Although we endeavour to prevent the introduction of viruses, Trojans, worms, or other malicious code (together, ‘malicious code’) to this website, we do not guarantee that this website, or any data available from it, does not contain malicious code. We will not be liable for any damages or harm attributable to malicious code. You are responsible for ensuring that the process that you employ for accessing this website does not expose your computer system to the risk of interference or damage from malicious code.

15. Electronic communications

You consent to receiving communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. You agree to be bound by any agreement reached through electronic communications in terms of the Electronic Transactions Act 2002. You consent to receiving electronic messages and information sent by us (or on our behalf) for any purposes described in our privacy policy.

16. Governing law

This website is controlled and operated by us, from offices within New Zealand. Information and products and services on this website have been prepared in accordance with New Zealand law and may not satisfy the laws of any other country. We make no representations or warranties as to whether or not any information, products or services available from this website are appropriate or available for use in other countries. If you choose to access this website from outside New Zealand you are responsible for compliance with applicable local law.

These terms of use are governed by the laws of New Zealand and the courts of New Zealand shall have non-exclusive jurisdiction to hear and determine any dispute arising in relation to these terms of use.

17. Entire agreement

These terms and conditions (together with all other terms set out on this website) constitute the entire agreement between you and RAL with respect to this website and any products or services, and such terms supersede all prior communications or arrangement (whether electronic, oral, or written) between you and RAL.

These terms of use were last updated on 24 September 2019.

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