2021 RUAPEHU ALPINE LIFTS PASSHOLDER TERMS & CONDITIONS
These terms and conditions apply to all Ruapehu Alpine Lifts Limited (‘RAL’) Pass holders, including persons who hold Day Passes, Flexi Passes, Season Passes, Life Passes, Night Ski Passes, and Sightseeing Passes (each, a ‘Pass’).
By purchasing a Pass and/or using RAL’s services, you are deemed to have accepted these terms and conditions, and you agree to be bound by them. Pass holders are permitted to use RAL’s services only in accordance with these terms and conditions.
A card processing fee of 1.75% of the purchase price will apply to any purchases made from RAL by credit card or debit card, or by contactless payment method.
Passes are non-refundable, except where permitted under a Season Pass Warranty that has also been purchased. Terms and conditions for the Season Pass Warranty are set out below.
Passes will not be refunded due to weather, full or partial ski area closure or other operating contingencies affecting any lift, run, area or facility.
All other passes than Life Passes can only be used during the winter operational seasons of RAL ski areas. The winter operational seasons are determined by RAL at its absolute discretion and are subject to snow and weather conditions, and RAL having a licence to operate the ski areas at such times.
2021 planned winter operational seasons are 5th June - 4th October for Happy Valley, 3rd July - 25th October for Whakapapa and 3rd July - 25th October for Turoa.
Standard operational hours are 9am to 4pm.
Dates and times are subject to weather and snow conditions.
2020/2021 planned summer operations at Whakapapa are 12 December 2020 – 2nd May 2021.
Standard operational hours are 10am to 4pm.
Dates and times are subject to weather conditions.
A single or multi day Anytime Day Pass, or Anytime Season Pass provides access to either Turoa or Whakapapa Ski area lifts between the standard operational hours on any day throughout the planned winter operational season.
A Weekday Day Pass or Weekday Season Pass provides access to either Turoa or Whakapapa Ski Area lifts Monday to Friday between the standard operational hours throughout the planned operational season.
Adult & Youth Season Passes, each receive four (4) Buddy Passes which entitle a ‘buddy’ to ski for 50% off a full-priced Anytime Day Pass. “Free Youth”, Super Super or Infant Season Passes do not receive Buddy passes.
Buddy Passes are valid for the same Pass type as purchased or lesser value. i.e a Youth Season Pass can redeem 4 x 50% off Youth full day Anytime Passes, an Adult Season Pass can redeem 4 x 50% off Adult or Youth full day Anytime Lift Passes.
Buddy Passes can be redeemed online or in person at our guest relations desks.
No refunds/exchanges are due if Passes are not used on the dates specified at time of purchase.
Should operations continue beyond the planned winter operational season dates outlined in (7) above, this may be deemed as a separate independent event, and additional charges may apply.
On and off-mountain benefits are only valid for the Season Pass holder and are not transferrable. On-mountain discounts apply from time of purchase (no earlier than 10 October 2020) until 30 November 2021.
A $5 non-refundable card fee is applicable to all new cards. Lost, stolen or damaged Passes must be reported to RAL immediately. Replacement of a lost, stolen or damaged Pass will incur the $5 new card fee.
All 2021 passholders must update their profile with a recent photograph and contact details prior to first use of the pass for the 2021 season.
- Photo or proof of age identification will be required when picking up your Pass, being issued a replacement Pass, or updating your photograph.
Season Passes can be collected from any Mt Ruapehu Click and Collect location or on mountain at Turoa or Whakapapa from Guest Relations.
PASS SECURITY & FRAUD
Passes are not transferable and may only be used by the person to whom they are issued, as recorded by RAL on the Pass. The person to whom the Pass has been issued is responsible for the safekeeping of the Pass.
Passes must always be carried by the Pass holder while skiing, boarding or sightseeing at Whakapapa and Turoa ski areas; any staff member may request to see your pass, and identification may be requested to prove identity.
RAL may use one or more gate control cameras at its RFID (Radio Frequency Identification) access control gates. These cameras capture images of persons when those persons access or use the lifts. RAL uses this system to confirm that Lift Passes are used only by the correct persons.
Any fraudulent use of your Pass, by you or a third party, will automatically result in a twelve month ban from Turoa & Whakapapa for the named passholder and the person fraudulently using the pass.
Platinum Passes (and the associated parking benefit) are non-transferrable and may only be used by the person to whom they are issued, and for the period of time they are issued. If the Platinum Pass is used by someone other than the Platinum Pass holder, it will result in a twelve month ban from Turoa and Whakapapa for the passholder and the person fraudulently using the pass.
In the case of a ban for fraudulent use of a pass, RAL may refer a complaint of theft to NZ Police &/or commence prosecution and/or legal action. Both parties may also be trespassed from RAL facilities for two years, and any trespass takes effect across all commercial ski areas in New Zealand (SAANZ affiliated members).
Teaching lessons at Turoa and Whakapapa is only allowable through our Ski&Ride teams.
A passholder providing a professionally delivered lesson (paid or unpaid) will be referred to NZ Police for a complaint of theft for services, as well as immediate trespass from RAL facilities (and by extension all SAANZ NZ ski fields) for two years. Details will also be passed to any appropriate national instructor body for their action.
A passholder taking a professionally delivered lesson (paid or unpaid) will result in a twelve month ban from Turoa & Whakapapa ski areas.
Ski Patrol and Ski&Ride teams can identify and differentiate between a professional lesson and ‘helping a mate to learn’.
If a person to whom a Pass has been issued provides any false information regarding the purchase of any Pass or product offered by RAL (including providing an incorrect age for any infant, youth, or super super), RAL may at any time without notice revoke any or all Passes acquired by, or on behalf of, the person who provided that false information or the person to whom that false information relates.
Age of a Pass holder, when assessing eligibility for an Infant, Youth, Adult, or Super is as at time of purchase. Age of a Pass holder, when assessing eligibility for a Super Super Pass, is at time of first use.
RAL reserves the right to ask a Pass holder or a person purchasing a Pass, whether for themselves, or on behalf of anyone else, for proof of age and identification at any time.
TRANSPORT, PARKING, AND ROADS
A 2021 Season Pass does not entitle the bearer to any free transport services offered by RAL or other operator. Shuttle charges may be advertised on www.mtruapehu.com prior to the 2021 season and will be payable prior to usage.
A bookable parking system is used to manage peak capacity at Turoa and Whakapapa. Subject to any other external factors (e.g. government direction around managing capacity through Covid-19) that may require changes, bookable parking shall be in place for all weekends of the 2021 season.
Misuse of the bookable parking system, or failure to comply with any physical parking controls, check-points, or road restrictions shall be classed as a breach of the Mt Ruapehu Code of Conduct noted below. This includes, but is not limited to:
Any attempt to work around the bookable parking system
Continued booking of parking space and not showing-up
Failure to fit chains at a designated chain fitting bay
Failure to comply with road rules within a traffic control point. This is also illegal, and video footage will be forwarded to NZ Police.
CODE OF CONDUCT & BEHAVIOUR
All Pass holders must abide by the Mt Ruapehu Code of Conduct. - Misconduct includes, but is not limited to:
reckless or dangerous skiing or snowboarding
excessive speed within a slow or learning zone
disregard for closed areas
unsociable or aggressive behaviour
any form of abusive behaviour to staff or other guests
skiing or snowboarding under the influence of alcohol or drugs
supply of incorrect information or breach of the conditions as per the Mt Ruapehu Terms and Conditions and Code of Conduct.
Misconduct will result in cancellation or suspension of the pass with no refund.
Pass suspension may be for a period of up to two weeks
Pass cancellation may be for the remainder of the season or for a twelve-month period.
Pass suspension or cancellation, and the length of the period, is at the discretion of RAL.
Photographs or videos taken by you must be for your own personal use and enjoyment and not for any commercial purpose. From time to time you might be monitored by the company and CCTV cameras may be in use. RAL reserves the right to photograph guests at any time for security purposes or for use in connection with the promotional activities and general commercial operations of the Company. You expressly agree to the use of your image and likeness for these purposes without compensation.
A Pass issued (or reloaded) by RAL to the person(s) detailed within the purchase, is considered delivery of the goods and services contracted for by the person who pays for that Pass, irrespective of method of payment. Ownership of the Pass belongs to the person named on the Pass, not the purchaser, except that parents or legal guardians will own Passes they have purchased on behalf of a minor (any person 17 years old or younger).
RAL is not responsible for the closure of any lift, the mountain and/or Whakapapa or Turoa Ski Areas, caused by any routine maintenance, adverse weather conditions, force majeure, or other circumstances unforeseen and/or beyond RAL’s reasonable control.
To the maximum extent permitted by law, RAL is not liable for any loss, damage or injury including direct, indirect or consequential loss suffered by any person arising out of or in connection with the use of the Pass. Nothing in these terms and conditions limits or excludes any right or remedies that cannot be limited or excluded, including under the Consumer Guarantees Act 1993.
RAL reserves the right to vary and amend any of the Terms and Conditions relating to the Passes or other products offered by RAL at its sole discretion
If any variation or amendment made by RAL to the Terms and Conditions is materially adverse to the Pass holder’s interests, the Pass holder may cancel their Pass. Note this does not apply to any circumstances outlined in clause 35.
In the above case of cancelled Season Passes, RAL will refund to that Season Pass holder a pro-rata amount, less the cost of a 2021 All Mountain Day Pass for each day the Season Pass has been used (such refund not to exceed the purchase price of the Season Pass).
Definitions for Season, Lift, Multi-Day, Rental and Ski & Ride School products are below:
Adult is defined as aged 18+ years.
Super Super is defined as aged 70+ years and the free skiing offer is valid for previous holders of an RAL Ski Pass. A non-refundable $5 card fee will apply.
Super is defined as 65+ years with a valid NZ Super Gold Card.
Youth is defined as 5 -17 years.
Infants aged 4 or under are entitled to free skiing at Mt Ruapehu.
A $5 non-refundable card fee will apply.
RAL discourages infants being carried while skiing or riding due to safety concerns.
To mitigate the event that any accident causes harm beyond the infant’s control, we will refuse access to infants being carried by skiers/snowboarders.
In order to ride our lifts, infants must be ambulatory on their own skis or snowboards.
This does not apply to sightseeing, where customers are not on skis or snowboards.
Tertiary Student means a campus-based student "studying full time" in 2021 with a New Zealand tertiary institution.
We define "studying full time" as a minimum of 25 hours per week for the duration of the course (minimum of 32 weeks in a calendar year).
Current photo ID in English with a valid expiry date issued from the New Zealand tertiary institution and an original letter from that institution confirming full time study status for 2021 must be shown. ISIC cards are not accepted.
Can be purchased online or in person at one of our retail outlets on or off-mountain with relevant proof of enrolment. Tertiary Student Passes will be available to purchase from 1 Jan – 29 Feb 2021.
We reserve the right to request proof of age or eligibility at any time.
Age is determined at date of purchase.
2021 SEASON PASS WARRANTY TERMS & CONDITIONS
Any person who buys a Season Pass from RAL for the 2021 ski season may also purchase a Season Pass Warranty (‘Season Pass Warranty’). The Season Pass Warranty must be obtained at the same time as the Season Pass purchase.
The Season Pass Warranty is subject to the terms and conditions below which are to be read in conjunction with all other RAL terms and conditions, and publicly posted notices and signs, except to the extent there is a conflict in which case the Terms and Conditions below prevail.
Any Season Pass Warranty purchased only applies to the Season Pass purchased for the 2021 winter season.
The Season Pass Warranty is personal to the person to whom the relevant Season Pass was issued and does not apply or extend to any other Season Pass holder. A Season Pass Warranty is NOT transferable and cannot be sold or exchanged.
a. For an accompanying “Free Youth” Season Pass – if the warranty is claimed on the Adult Season Pass, the accompanying “Free Youth” Season Pass will need to be upgraded to full price at the time of purchase, or it will be absorbed into the warranty claim for the Adult Season Pass and also cancelled
The Season Pass Warranty provides for a refund in the following circumstances only, provided these circumstances preclude the Season Pass holder from being able to use the Season Pass:
a. Personal injury to the Season Pass holder;
b. Severe illness of the Season Pass holder;
c. Pregnancy of the Season Pass holder; or
d. Transfer overseas or to the South Island of New Zealand for work purposes by the passholder’s employer.
The full or partial refund, or transfer of pass to the following year, will be considered and determined by RAL for the person who meets one of the above criteria only. Supporting documentation must be provided e.g. doctor’s certificate, letter from employer.
All requests for refund under the terms of this Season Pass Warranty must be submitted to RAL in writing by the advertised end of the winter season date (time being of the essence, i.e. no claims will be accepted by RAL after that date).
Any refund value where applicable, will be calculated on a pro-rata basis, less the cost of a 2021 All Mountain Day Pass for each day the Season Pass had already been used. The maximum refund amount under the Season Pass Warranty shall not exceed the purchase amount of the Season Pass. Refunds will be made to the same party by the same method as used to purchase the Pass, or by any other method as determined by RAL at its absolute discretion, and the Season Pass will be cancelled.
Once purchased, the Season Pass Warranty is non-refundable and may not be cancelled by the Season Pass holder. Should a Season Pass be cancelled for any reason by RAL, the associated Season Pass Warranty shall also be cancelled.
2021 “FREE YOUTH WITH ADULT PURCHASED SEASON PASS” TERMS & CONDITIONS
All 2021 SEASON PASS GENERAL TERMS & CONDITIONS, as per above, apply.
A 2021 “Free Youth Season Pass” is available only with an accompanying 2021 Adult Season Pass purchase.
This offer is limited to one youth season pass per purchased adult Season Pass.
The Youth pass shall match that of the adult (i.e. An Anytime adult pass must be purchased for an Anytime Youth Season Pass, a Weekday adult pass will provide a Weekday Youth season pass).
The Adult Pass holder must be the parent or legal guardian of the Youth. Proof is required (birth certificate or parental/guardianship orders linking the youth and adult) prior to the pass being used.
To be eligible for the offer and Youth Season Pass, the Youth must be aged 5-17 years at time of purchase.
A $5 non-refundable card fee is required for every new card.
This offer is not available in conjunction with any other lift Pass products for the 2021 winter season.
As this Pass is provided at no charge, no warranty is needed. If the accompanying adult Season Pass has a warranty claim, this Pass must then be upgraded to full price at the time of purchase or it will be absorbed into the warranty claim and cancelled.
This offer does not apply to any other RAL and/or Mt Ruapehu products, including rentals, lesson packages, programmes etc.
RAL reserves the right to ask for proof of age (i.e. Birth Certificate/Passport) or family association for the offer outlined above in order to confirm a customer’s age or family eligibility. If any false information has been provided to RAL, then RAL may revoke any or all Passes acquired by, or on behalf of, the person who provided that false information or the person to whom that false information relates.
ID that provides proof of age is required and must be provided with any application for this type of Pass.
Buddy Passes are not available for the free Youth Pass.