Terms and Conditions
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RUAPEHU ALPINE LIFTS CODE OF CONDUCT

At Mt Ruapehu, we want everyone to have a good day when visiting

Be a good person

  • Show courtesy to other guests and our staff
  • We can be busy – plan ahead & be patient
  • Your pass is only for you

While you’re on the snow

STAY IN CONTROL AT ALL TIMES

  • Ride to the conditions.
  • Control your speed.
  • Don’t lose what you use; take equipment & rubbish with you.

RESPECT GETS RESPECT

  • Give way to riders below.
  • Share the slopes and give each other space.
  • Obey ski area signage – it's for your safety.

If you’re disregarding the rules for conduct, service may be refused, your pass can be suspended or cancelled, or a ban/trespass may be issued.

RUAPEHU ALPINE LIFTS GENERAL TERMS & CONDITIONS

WINTER

These Terms and Conditions replace any past agreements with RAL and outlines terms of service for the 2022 winter season.

  1. 2022 planned summer operations at Whakapapa are: 03 December 2021 – 1 May 2022.

    • Standard operational hours are 10am to 4pm
    • Dates and times are subject to weather and snow conditions
  2. For the 2022 planned winter season:

    • Dates are:

      • 3 June 2022 to 2 October for Happy Valley
      • 8 July 2022 to 24 October for Whakapapa
      • 9 July 2022 to 24 October for Tūroa
    • Standard operational hours are 9am to 4pm

    • Dates and times are subject to weather and snow conditions

    • Should operations continue beyond the planned winter operational season dates outlined in (2) above, this will be deemed as a separate independent event, and additional charges may apply. However, season passes purchased in October for the following year may be used to access this event.

  3. A card processing fee of 1.75% of the purchase price will apply to any purchases made from RAL by credit card, or debit card when the card holder is not present.

  4. A $5 non-refundable card fee is applicable to all new pass cards (‘snow cards’). Lost, stolen or damaged snow cards must be reported to RAL immediately. Replacement of a lost, stolen or damaged snow card will incur the $5 new snow card fee.

  5. These terms and conditions apply to all Ruapehu Alpine Lifts Limited (‘RAL’) Pass Holders, including persons who hold Day Passes, Flexi Passes, Season Passes, Life Passes, Night Ski Passes, Sightseeing Passes and Sledding Passes. (each, a ‘Pass’).

  6. By purchasing a Pass, Rental, or Ski & Ride school product and/or using RAL’s services, you are deemed to have accepted these terms and conditions, and you agree to be bound by them. Pass Holders are permitted to use RAL’s services only in accordance with these terms and conditions.

  7. Definitions for Season, Lift, Multi-day, Rental and Ski & Ride School products are below:

    • Adult is defined as aged 18+ years.
    • Super Super is defined as aged 70+ years and the free skiing offer is valid for previous holders of an RAL Season Pass
    • Super is defined as 65+ years with a valid NZ Super Gold Card
    • Youth is defined as 5 - 17 years
    • Infants aged 4 or under are entitled to free skiing at Mt Ruapehu
    • RAL forbids infants being carried while using lifts or while skiing/riding due to safety concerns.
    • To mitigate the event that any accident causes harm beyond the infant’s control, we will refuse access to infants being carried by skiers/snowboarders/sightseeing customers.
    • In order to ride our lifts, infants must be ambulatory on their own skis or snowboards
    • RAL reserves the right to refuse access to any infants due to potential for exposure in the event of a unscheduled lift stoppage.
  8. Age of a Pass Holder, when assessing eligibility for an Infant, Youth, Adult, or Super is as at time of purchase. Age of a Pass Holder, when assessing eligibility for a Super Super Pass, is at time of first use.

  9. Tertiary Student means an enrolled student with a New Zealand tertiary institution.

    • Current photo ID in English with a valid expiry date issued from the New Zealand tertiary institution and letter or email confirming enrolment must be shown. ISIC cards are not accepted
    • Can be purchased online or in person at one of our retail outlets on or off-mountain with relevant proof of enrolment
    • Tertiary Student Passes will be available to purchase from 1 March 2022 until sold out
    • The ‘Tertiary Student’ category is applicable to Season Passes only. No day or multiday rates are available for students on any passes or other products
    • We reserve the right to request proof of age or eligibility at any time
    • Age is determined at date of purchase
  10. RAL reserves the right to vary and amend any of the Terms and Conditions relating to the passes or other products offered by RAL at its sole discretion.
    If any variation or amendment made by RAL to the Terms and Conditions is materially averse to the Pass Holder’s interests, RAL may offer to refund the pass.
    Any refund offered to that Season Pass Holder shall be a pro-rated amount, less the cost of a full mountain Anytime Day Pass for each day the Season Pass has been used (any such refund not to exceed the purchase price of the Season Pass).

  11. Where goods or services are advertised with an incorrect price or with incorrect information, RAL reserves the right to cancel your order/purchase (regardless of whether you have made payment for that order).
    Where you have already made payment for an order that is subsequently cancelled by us, RAL will refund the amount paid by you in relation to that order.

  12. A Pass issued (or reloaded) by RAL to the person(s) detailed within the purchase, is considered delivery of the goods and services contracted for by the person who pays for that Pass, irrespective of method of payment.
    Ownership of the Pass belongs to the person named on the Pass, not the purchaser, except that parents or legal guardians will own Passes they have purchased on behalf of a minor (any person 17 years old or younger).

  13. Photographs or videos taken by you must be for your own personal use and enjoyment and not for any commercial purpose. From time to time you might be monitored by the company and CCTV cameras may be in use.
    RAL reserves the right to photograph guests at any time for security purposes or for use in connection with the promotional activities and general commercial operations of the Company. You expressly agree to the use of your image and likeness for these purposes without compensation.

  14. RAL is not responsible for the closure of any lift, the mountain and/or Whakapapa or Tūroa Ski Areas, caused by any routine maintenance, adverse weather conditions, force majeure, acts of God, travel restrictions, Covid-19 restrictions, or other circumstances unforeseen and/or beyond RAL’s reasonable control.

  15. To the maximum extent permitted by law:

    • RAL is not liable for any loss, damage or injury including direct, indirect or consequential loss suffered by any person arising out of or in connection with the use of the Pass.
    • RAL’s liability to you whether in contract, tort (including negligence) or otherwise for any loss, damage, or injury shall be limited to the amounts paid by you to RAL in relation to the goods or services giving rise to the claim.
  16. Nothing in these terms and conditions limits or excludes any right or remedies that cannot be limited or excluded, including under the Consumer Guarantees Act 1993.

2022 RUAPEHU ALPINE LIFTS PASS HOLDER TERMS & CONDITIONS

  1. These terms and conditions apply to all Ruapehu Alpine Lifts Limited (‘RAL’) Pass Holders, including persons who hold Day Passes, Flexi Passes, Season Passes, Life Passes, Night Ski Passes, Sightseeing Passes, and Sledding Passes (each, a ‘Pass’).

  2. By purchasing a Pass and/or using RAL’s services, you are deemed to have accepted these terms and conditions, and you agree to be bound by them. Pass Holders are permitted to use RAL’s services only in accordance with these terms and conditions.

  3. Season Passes are non-refundable, except where permitted under a Season Pass Warranty that has also been purchased. Terms and conditions for the Season Pass Warranty are set out below.

  4. Season Passes will not be refunded due to weather, full or partial ski area closure, Covid-19 restrictions preventing travel,or other operating contingencies affecting any lift, run, area or facility.

  5. A discounted Youth Pass may only be redeemed during the Early Bird Sale, and must be purchased in the same transaction as an Adult Season Pass.

  6. Any Infant, Youth or Super Super Season Pass requires proof of age to be validated, in order to confirm eligibility, even if this has been supplied in previous seasons.

  7. Life Passes and Life+ Passes are non-refundable under any circumstances.

  8. Life+ Passes can be transferred once by the initial Pass Holder within 10 years of the date of purchase.

  9. Single Day Passes & Rental Passes are valid for any day throughout the 2022 winter season across both Tūroa and Whakapapa. In the case of weather conditions impacting all lift facility operations, these passes are refundable if all of the below criteria is met:

    • The refund is requested on the day of intended use & the refund is authorised by Guest Services staff.
    • The pass is unused
    • As any unused day pass can be used for any other day throughout the operational season, any refund request will be subject to an admin fee of $25 per person.
    • All refunds will be applied to the initial means of payment.
  10. Multi-day passes are valid on any days throughout the 2022 planned winter operational season, and as such:

    • Are designated as “Anytime” and not subject to differential pricing between weekend and weekday usage.
    • No refunds are available.
  11. Platinum Season Passes and associated parking passes are non-transferrable and may only be used by the person to whom they are issued. Platinum Season Passes are valid during the 2022 planned winter operational season only. A non-refundable card fee of $10 is applicable for a replacement card

  12. On-mountain and off-mountain benefits are only valid for the Pass Holder and are not transferrable. These are at the discretion of RAL and change from year to year.
    Any pass discounts will only be available on products purchased after the date a pass is purchased. (no earlier than 22 October 2021) until 30 November 2022.
    No retrospective discounts are to be applied to any product including Platinum Pass, Rentals and Ski & Ride School products.
    All 2022 Pass Holders must update their profile with a recent photograph and contact details prior to first use of the pass for the 2022 season.

PASS USE

  1. A single-day or multi-day Anytime Day Pass, or Anytime Season Pass provides access to Tūroa and Whakapapa Ski area lifts between the standard operational hours on any day of the week throughout the planned winter operational season.

  2. A Weekday Day Pass or Weekday Season Pass provides access to both Tūroa or Whakapapa Ski Area lifts Monday to Friday between the standard operational hours, throughout the planned operational season.

  3. Adult & Youth Season Passes, each receive four (4) Buddy Passes which entitle a ‘buddy’ to ski for 50% off a full-priced Anytime, Weekday or Beginner Day Pass.

    • Super Super or Infant Season Passes do not receive Buddy passes.
    • Buddy Passes are valid for the same Pass type as purchased or lesser value. i.e a Youth Season Pass can redeem 4 x 50% off Youth Anytime, Weekday or Beginner Passes, an Adult Season Pass can redeem 4 x 50% off Adult or Youth Anytime, Weekday or Beginner Lift Passes.
    • No refunds/exchanges are due if Passes are not used on the dates specified at time of purchase.
  4. Season Passes can be collected from any Mt Ruapehu Click and Collect location or on mountain at Tūroa or Whakapapa from Guest Services.

RUAPEHU ALPINE LIFTS PASS BENEFITS TERMS & CONDITIONS

  1. All offers are available on presentation of your valid 2022 Season Pass with proof of purchase (confirmation email is sufficient) or Life Pass from Mt Ruapehu, plus your personal identification. If you have lost or misplaced your proof of purchase, YOU are responsible for contacting RAL prior to your South Island visit to have this sent to you again. Products and/or prices may be subject to change without notice.

Season Pass Holders:

  • 15% off full-priced food and beverage (excludes alcohol, combos, end-of-day clearance products)
  • 15% off full price retail purchases at Vertical Retail (excludes GoPro cameras and C6 skis)
  • 15% off group lessons
  • 15% off daily rentals
  • 15% off in the workshop
  • 15% off sledding passes
  • Buddy Passes: 4x 50% off full-price Day Passes (Discount applies to Anytime, Weekday or Beginner full day lift pass prices for Season Pass type or below)
  • 50% off summer sightseeing (Sky Waka only, does not apply to combos)

Life Pass Holders:

  • 15% off full-priced food and beverage (excludes alcohol, combos, end-of-day clearance products)
  • 15% off full price retail purchases at Vertical Retail (excludes GoPro cameras and C6 skis)
  • 15% off group lessons
  • 15% off daily rentals
  • 15% off in the workshop
  • 15% off sledding passes
  • Buddy Passes: 4x 50% off full-price Day Passes (Discount applies to Anytime, Weekday or Beginner full day lift pass prices for Life Pass age category or below)
  • FREE summer sightseeing

Platinum Pass Holders:

  • Premium Parking at Whakapapa and Tūroa Ski Areas, Weekday or Anytime depending on the pass type purchased
  • 20% off full-priced food and beverage (excludes alcohol, combos, end-of-day clearance products)
  • 20% off full price retail purchases at Vertical Retail (excludes GoPro cameras and C6 skis)
  • 20% off group lessons
  • 20% off daily rentals
  • 20% off in the workshop
  • 20% off sledding passes

RUAPEHU ALPINE LIFTS SEASON PASS WARRANTY TERMS & CONDITIONS

  1. Any person who buys a Season Pass from RAL for the 2022 ski season may also purchase a Season Pass Warranty (‘Season Pass Warranty’). The Season Pass Warranty must be obtained at the same time as the Season Pass purchase.

  2. The Season Pass Warranty is subject to the terms and conditions below which are to be read in conjunction with all other RAL terms and conditions, and publicly posted notices and signs, except to the extent there is a conflict in which case the Terms and Conditions below prevail.

  3. Any Season Pass Warranty purchased only applies to the Season Pass purchased for the 2022 winter season and is valid for use once.

  4. The Season Pass Warranty is personal to the person to whom the relevant Season Pass was issued and does not apply or extend to any other Season Pass Holder. A Season Pass Warranty is NOT transferable and cannot be sold or exchanged.

  5. The Season Pass Warranty provides for a full or partial refund in the following circumstances only, provided these circumstances preclude the Season Pass Holder from being able to use the Season Pass:

    • Personal injury to the Season Pass Holder;
    • Severe illness of the Season Pass Holder;
    • Pregnancy of the Season Pass Holder; or
    • Transfer overseas or to the South Island of New Zealand for work purposes by the Pass Holder’s employer.
  6. The full or partial refund will be considered and determined by RAL for the person holding a Season Pass Warranty, who meets one of the above criteria. Supporting documentation must be provided e.g. doctor’s certificate, letter from employer.
    If a full refund is available, the Pass Holder may choose either the full refund, or to transfer the pass to the following year.

  7. All requests for refund under the terms of this Season Pass Warranty must be submitted to RAL in writing by the advertised end of the winter season date (time being of the essence, i.e. no claims will be accepted by RAL after that date).

  8. Any refund value where applicable, will be calculated on a pro-rata basis, less the cost of a 2022 All Mountain Day Pass (Anytime day pass for an Anytime Season Pass, and Weekday day pass for a Weekday Season Pass) for each day the Season Pass had already been used.
    The maximum refund amount under the Season Pass Warranty shall not exceed the purchase amount of the Season Pass. Refunds will be made to the same party by the same method as used to purchase the Pass, or by any other method as determined by RAL at its absolute discretion, and the Season Pass will be cancelled.

  9. Once purchased, the Season Pass Warranty is non-refundable and may not be cancelled by the Season Pass Holder. Should a Season Pass be cancelled for any reason by RAL, the associated Season Pass Warranty shall also be cancelled.

RUAPEHU ALPINE LIFTS PASS USE, SECURITY & FRAUD TERMS & CONDITIONS

  1. Passes are not transferable and may only be used by the person to whom they are issued, as recorded by RAL on the Pass. The person to whom the Pass has been issued is responsible for the safekeeping of the Pass.

  2. Passes must always be carried by the Pass Holder while skiing, snowboarding, sightseeing or sledding at Whakapapa and Tūroa ski areas; any staff member may request to see your pass, and identification may be requested to prove identity.

  3. RAL reserves the right to ask a Pass Holder or a person purchasing a Pass, whether for themselves, or on behalf of anyone else, for proof of age and identification at any time.

  4. Photo identification will be required when picking up your snow card, being issued a replacement, or updating your photograph.

  5. RAL may request that your details and/or photograph are updated periodically. If required, a temporary pass block may be placed on your pass in order to prompt this update prior to use.

  6. RAL may use gate control cameras, or individuals at its RFID (Radio Frequency Identification) access control gates to identify persons when those persons access or use the lifts. RAL uses this system to confirm that Lift Passes are used only by the correct persons.

  7. Any fraudulent use of your Pass, by you or a third party, will automatically result in a twelve month ban from Tūroa & Whakapapa for the named Pass Holder and the person fraudulently using the pass.

  8. Platinum Passes (and the associated parking benefit) are non-transferable and may only be used by the person to whom they are issued, and for the period of time they are issued. If the Platinum Pass is used by someone other than the Platinum Pass Holder, it will result in a twelve month ban from Tūroa and Whakapapa for the Pass Holder and the person fraudulently using the pass.

  9. Teaching lessons at Tūroa and Whakapapa is only allowable through our Ski & Ride teams.

    • A Pass Holder delivering a professionally delivered lesson (paid or unpaid) will be referred to NZ Police for a complaint of theft of services, as well as immediate trespass from RAL facilities (and by extension all Ski Area Association of New Zealand ski areas) for two years. Details will also be passed to any appropriate national instructor body for their action
    • A Pass Holder taking part in a professionally delivered lesson (paid or unpaid) will receive in a twelve month ban from Tūroa & Whakapapa ski areas
    • RAL makes the sole decision on what constitutes a professionally delivered lesson
  10. If a person to whom a Pass has been issued provides any false information regarding the purchase of any Pass or product offered by RAL (including providing an incorrect age for any Infant, Youth, or Super Super), RAL may at any time without notice revoke any or all Passes acquired by, or on behalf of, the person who provided that false information or the person to whom that false information relates.

  11. In the case of a ban for fraudulent use of a pass, RAL may refer a complaint of theft to NZ Police &/or commence prosecution and/or legal action. Both parties may also be trespassed from RAL facilities for two years, and any trespass takes effect across all commercial ski areas in New Zealand (SAANZ affiliated members).

RUAPEHU ALPINE LIFTS MISCONDUCT & BEHAVIOUR TERMS & CONDITIONS

  1. All Pass Holders must abide by the Mt Ruapehu Code of Conduct. Misconduct includes, but is not limited to:

    • unsociable or aggressive behaviour, in-person or online
    • any form of abusive behaviour to staff or other guests
    • unsafe skiing/snowboarding
    • misuse of RAL’s bookable parking system online or in person, or unsafe driving through RAL control points & carparking
    • disregard for Mt Ruapehu’s Code of Conduct
    • skiing or snowboarding under the influence of alcohol or drugs
    • supply of incorrect information or breach of the Mt Ruapehu Terms and Conditions
  2. Misconduct will result in cancellation or suspension of the pass with no refund, or a refusal of service on the day or into the future.

    • Pass suspension may be for a period of up to one month
    • Pass cancellation may be for the remainder of the season or for a twelve-month period
    • Refusal of service may be for an open-ended period of time.
  3. Pass suspension, cancellation, refusal of service, and the length of the period, is at the discretion of RAL

RUAPEHU ALPINE TRANSPORT, PARKING, AND ROADS TERMS & CONDITIONS

  1. A bookable parking system may be used to manage peak capacity at Tūroa and Whakapapa. Subject to any other external factors (e.g. government direction around managing capacity through Covid-19) that may require changes

  2. Misuse of the bookable parking system, or failure to comply with any physical parking controls, check-points, or road restrictions shall be classed as a breach of the Mt Ruapehu Code of Conduct as noted below. This includes, but is not limited to:

    • Any attempt to work around or interfere with the bookable parking system
    • Booking “Holding” spaces
    • Continued booking of parking space and not showing-up
    • Failure to fit chains at a designated chain fitting bay
  3. Failure to comply with road rules (including within a traffic control point) is illegal, and video footage will be forwarded to NZ Police

RUAPEHU ALPINE LIFTS SKI & RIDE SCHOOL TERMS & CONDITIONS

  1. Unless otherwise stated, Ski & Ride School products (Group & Private lessons, and Programmes) do not include a lit pass.

  2. Lessons are booked at either Turoa or Whakapapa ski area – any request to change a lesson from one ski area to the other must be made in advance, as will be subject to availability at that time.

63. Group & Private Lessons (including packages with Group Lessons)

  • ‘Lessons’ includes all Private Lessons, Youth or Adult Group Lessons and Group Lesson Packages, which are booked in advance of the lesson date at an RAL office or via website/phone/email.
  • In the case of Lesson cancellation due to ski area closure, or customer illness/injury with accompanying medical certificate, the Lesson may be rescheduled to another date in the current season, or refunded in full.
  • In the case of Lesson cancellation by the customer for any other reason more than 72 hours prior to the Lesson start time, the Lesson may be rescheduled to another date in the current season, or refund in full.
  • In the case of Lesson cancellation/rescheduling by the customer for any reason within 72 hours of the lesson start time, an admin fee of $50 is applicable i.e. this fee will either be charged upon rescheduling or will be deducted from the value of the product refund.
  • In the case of Lesson cancellation as a result of a “no show” at the time and place booked, no refund or reschedule is available.
    • If a Group Lesson consists of three or fewer participants, the Lesson duration may be altered.

64. Programmes

  • Programmes include all multi-weekend Programmes (e.g. Academy, Team Ruapehu), and all 3-day to 5-day Programmes (e.g. Holiday crew, Women’s/Men’s weeks).
  • Where a Programme is purchased, and it is later identified that the participant is not at the required skiing/riding ability, a transfer to the appropriate Programme is available at no additional fee. If there is a difference in price, we will charge extra or refund based on the prices when the original purchase was made
  • If an appropriate Programme is not available, a refund will be provided. This is only available on day one of the Programme and must be raised with Programmes Coordinator/Head Coach on the same day.
  • In the case of any entire Programme or Programme day(s) cancellation due to customer illness/injury with accompanying medical certificate, a refund will be provided (on a pro-rata basis where applicable).
  • No refunds due to missed Programme days, except in the case of medical illness/injury (see above). If the Programme is relocated to beginner terrain due to weather conditions or lift status, the Programme will still continue and any missed days by the customer will be forfeited.
  • Where off-snow activities are provided as part of a Programme, these are optional, however no partial refund or discount is available for opting out.
  • In the case of any programme day cancellation due to ski area closure, alternative activities may be provided at an off-mountain location. If an alternative activity is not provided, or attendance is not possible due to safety concerns around access from a club lodge (e.g. road or weather conditions), a refund may be calculated on a pro-rata basis and provided in the form of Ruapehu Activity dollars only.
  • If a Programme group consists of three or fewer participants, the standard Programme duration (days &/or hours) may be altered.
  • A 3-day to 5-day Programme (such as Women’s Week or Men’s Week) may be consolidated into fewer days due to either a lower number of participants or due to weather.

RUAPEHU ALPINE LIFTS SCHOOLS TERMS & CONDITIONS

  1. School pricing does not apply during July School Holidays or during weekends.

  2. A minimum of 10 students per booking is required.

  3. Bookings are final at the time of confirmation and any cancellation will result in being charged in full based on your original booking.

  4. Where availability allows and where instructor schedules are unaffected, numbers, discipline, and ability can be altered up to 10 days prior to the trip commencing.

  5. If attempting to cancel or reschedule more than 2 visits over the entire season, we reserve the right to cancel all future visits.

  6. The invoice will be charged to your school’s credit account on the day of your visit.

  7. If a student is absent for medical reasons, please provide a medical certificate to avoid being charged.

  8. Transportation to and from the ski areas is the responsibility of the individual school and must comply with any road/vehicle restrictions that may be placed on the day.

  9. Complimentary packages will be made available to supervising adults who are in ratio of the students that are purchasing packages.

    • For every 6 student packages purchased 1 adult package will be complimentary.
    • Supervising adults are welcome to join in on lessons with the students if they ride or ski at a similar level – the focus of the lesson will be on the students.
    • Supervision of the students remains the responsibility of the school.
  10. If the Ski Area is operational your lesson will go ahead as planned.

  11. Your booking is for a specific Ski Area. If all facilities are closed at the ski area on the day of your visit we will do our best to accommodate you on another suitable date, or at the other ski area if possible. If this is not possible, you will not be charged.

  12. Arrive no later than 90 minutes prior to your first lesson.

  13. For safety reasons, all participating students must wear helmets.

  14. RAL ski areas do not have waterproof gloves, goggles, sunglasses, or warm hats available for rent. All individuals must bring their own, or these items can be purchased from our retail stores.

  15. As per the Terms & Conditions of the rental agreement, the renter is liable for the cost of replacement if equipment is lost or stolen, and the cost to repair the equipment if damaged.

  16. Ski & Ride lessons are 1hr 50mins in duration. Lesson times are on an ‘as available’ basis. If capacity for a certain time slot has been reached, we may schedule lessons at other times where available.

    • Please ensure students are ready to go at the meeting point at least fifteen minutes prior to your scheduled lesson time.
    • Delayed departures will not affect lesson finish times.
    • In the event of inclement weather affecting facility opening times, we will endeavor to still provide you with a 1hr 50 min lesson.
    • The maximum group size will be 15 students per instructor.
    • If any ski/snowboard group (once they have been split based on ability) has 4 students or less, the lesson may be shortened to one hour or you may be merged with another school.
  17. Please contact our Schools & Groups Team directly if you have students with adaptive (cognitive, sensory or physical) needs.

  18. No cancellation fee will be incurred in the event of Government mandated lockdown or travel restrictions preventing access to either Ski Area on the day of your booking.

  19. In the event of being unable to visit due to isolation requirements imposed by the Government, no fee will be incurred if supporting documentation is provided.

RUAPEHU ALPINE LIFTS GROUPS TERMS & CONDITIONS  

  1. The definition of a group is twenty or more people who book at least 10 days in advance. The group leader will receive a complimentary lift pass.

  2. Products eligible for group bookings and a 10% discount are:

    • Anytime All Mountain or Beginner Lift Pass.
    • Anytime Sightseeing Pass (Whakapapa only)
    • 1hr Sledding Pass
    • Single day rental products
    • Group lessons
  3. The total charge will be calculated on confirmed numbers supplied by the group 10 days prior to arrival.

  4. Payment must be made on the day of your visit and in one transaction via debit or credit card.

88. Cancellations and Changes

  • If the ski area you have booked to visit is closed, we will try to reschedule your visit. 
  • Bookings are final at the time of confirmation and any cancellation or change will result in being charged in full based on your original booking.
  • Requests to increase group size or purchase additional items will be accommodated subject to availability. 
  1. You are required to arrive at least 90 minutes before your lesson time.