Ski & Ride School
Programme Terms

2019 SKI & RIDE SCHOOL TERMS & CONDITIONS

2019 SKI & RIDE SCHOOL TERMS & CONDITIONS.

A. Unless otherwise stated, Ski & Ride School products (Group & Private lessons and Programmes) DO NOT include a lift pass.

Group & Private Lessons & Group Lesson Packages

  1. ‘Lessons’ includes all private lessons, Youth or Adult group lessons and group lesson packages, which are booked in advance of the lesson date at an RAL office or via website/phone/email.
  2. In the case of lesson cancellation due to ski area closure, or customer illness/injury with accompanying medical certificate, the lesson may be rescheduled to another date in the current season, or refunded in full.
  3. In the case of lesson cancellation by the customer for any other reason more than 48 hours prior to the lesson start time, the lesson may be rescheduled to another date in the current season. Alternatively a refund is available by one of the following methods:
    i. Ruapehu Activity Dollars* to the full value of the products purchased
    ii. A refund by the original method of payment to the value of the products purchased, less an admin fee of $25 per Adult/$15 per Youth.
  4. In the case of lesson cancellation/rescheduling by the customer for any reason within 48 hours of the lesson start time, an admin fee of $50 is applicable i.e. this fee will either be charged upon rescheduling or will be deducted from the value of the product refund.
  5. In the case of lesson cancellation by the customer without any notice (“no show”), no refund or reschedule is available.

Programmes

  1. ‘Programmes’ include all multi-weekend programmes e.g. Academy, Team Ruapehu, and all 3- to 5-day programmes e.g. Holiday Crew, Ladies’/Men’s Development Week.
  2. Programme registration is not complete until participant details have been entered in the eForm which is in the confirmation email. One form is required per participant per programme.
  3. Where a programme is purchased, and it is later identified that the participant is not at the required skiing/riding ability, a transfer to the appropriate programme is available at no additional fee. If there is a difference in price we will charge extra or refund based on the prices when the original purchase was made. This is only available on day one of the programme and must be raised with Programmes Coordinator/Head Coach on the same day.
  4. Dryland (indoor) days will be provided on programme days if and when the ski area is closed.
  5. In the case of entire programme cancellation by the customer more than 48 hours prior to the programme start time, a refund is available to the value of the product(s) purchased, by one of the following methods:
    i. Ruapehu Activity Dollars* ii. A refund by the original method of payment to the value of the products purchased, less an admin fee of $25 per Adult/$15 per Youth.
  6. In the case of entire programme cancellation/rescheduling by the customer for any reason within 48 hours of the programme start time, an admin fee of $50 is applicable, i.e. this fee will either be charged upon rescheduling or will be deducted from the value of the product refund.
  7. In the case of any entire programme or programme day(s) cancellation due to customer illness/injury with accompanying medical certificate, a refund will be provided (on a pro-rata basis where applicable) by one of the following methods:
    i. Ruapehu Activity Dollars* to the full value of the products purchased
    ii. A refund by the original method of payment to the value of the products purchased, less an admin fee of $25 per Adult/$15 per Youth.
  8. No refunds due to missed programme days, except in the case of medical illness/injury (see above)
  9. Where off-snow activities (e.g. group dinner) are provided as part of a programme, these are optional, however no partial refund or discount is available for opting out.
  10. In the case of any weeklong or weekend programme day cancellation due to ski area closure, alternative activities may be provided at an off-mountain location. If an alternative activity is not provided, or attendance is not possible due to safety concerns around access from a club lodge (e.g. road or weather conditions), a refund will be calculated on a pro-rata basis and provided in the form of Ruapehu Activity dollars* only.
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